Prime Brokerage Client Service

Citi Market Operations is currently at a pivotal point in its evolution and journey to implement a target

operating model. We take pride and are passionate about our People and our culture. We are invested in

people and their development. We are transforming and simplifying our operating model creating an

exciting environment which encourages diversity of thought and inclusion. We are a dynamic, global and

diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations

teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed

Derivative& Commodities Operations.

We support an extensive range of Capital Markets products and services including Fixed Income (FX,

Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives,

Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to

build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and

IPOs. Our Operations groups are core to the success of the Markets business and has significant impact

across the lifecycle of a Trade. We partner extensively with a range of internal stakeholders including Front

Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant

interaction with our external client base, playing a key role in the overall client experience. We have a Client

relationship group dedicated to overseeing the group service performance and strategic partnership for our

top tier client base, where we play a key role in supporting our global clients to ensure they have a first

class experience when doing business with Citi.

Our Digitization and Implementation group works alongside our Operations teams delivering automation

solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization and

overall play a pivotal role in enabling us to transform to achieve our target operating model. Our

Change, Design and Implementation groups in providing innovative products and solutions. We have reimagined

how to provide technology and service in our domain through the alignment of our team vision,

cloud environment. We encourage our people to create, explore and be adventurous whilst taking

measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we

develop our eco system. We are growing our capabilities using artificial intelligence, natural language

processing and machine learning. Our roles entail ensuring we operate in a robust control environment,

whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a

proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our

controls; to protect our clients, the firm and our reputation.

We work closely with our external global peers, partners and regulators, and play an integral part in leading

an agenda at the forefront to optimise and streamline processes, and drive strategy across our industry.

**Job Background/context**

Prime Brokerage Client Service sits within Citi Market Operations supporting the Prime Brokerage Business

and is part of the overall Prime Finance middle office unit. The primary role is the responsibility of managing

contact for all operational queries for that hedge fund client base and they will interact closely with

clients/administrators and internally across the Business, Middle Office and Operations.

Responsible for providing high service level operational client support for high focus Prime Brokerage

clients as well as supporting the team manager in project work and ad-hoc requests assigned the team. The

primary role will incorporate all aspects of Equity and Fixed Income Prime Brokerage operational client

service - covering trade handling, free cash movements, fails management and client account queries.

This is a client-focused role with large volumes and quick turnarounds with an increasing focus on providing

innovative value add services to increase the client experience, potential business revenue whilst reducing

Manual Touchpoints (MTP’s) and driving operational efficiency.

**Key Responsibilities**
- Main point of contact for client/administrator operational queries
- Trade handling across equity and fixed income PB, including trade capture, trade kick-outs,

broker mapping and connectivity issue resolution with clients/administrators
- Management of client trade activity, liaising with settlements and clients to resolve any issues
- Management of client cash activity, authorisations, reporting and query resolution
- Review client cash balances / portfolios for operational issues
- Documentation and publication of MIS where required
- Completion of all daily processes and controls including ad-h