Head of Consumer Segments Sg

6 hours ago

Singapore CIMB Group Full time

Job Responsibilities
- Develop and execute strategic plans and clear vision for each consumer segment to drive growth and profitability.
- Oversee the design and delivery of tailored products and services for the SG-MY cross-border segment, silver generation segment, preferred segment, and mass segment.
- Drive sales and revenue growth by meeting each segment’s KPIs, including (but not limited to) deposit growth, investment Banca penetration, and client acquisition targets.
- Ensure a superior customer experience across all segments by understanding and addressing the unique needs and preferences of each group.
- Implement initiatives to improve customer satisfaction and loyalty.
- Lead the development and management of cross-border banking solutions for the SG-MY segment, facilitating seamless transactions and services between Singapore and Malaysia.
- Drive the uplift of all consumer segments AUM (e.g., preferred, mass, silver generation and SG-MY).
- Lead and implement a sales and service model for the Bank.
- Collaborate with regional teams to enhance cross-border offerings and ensure regulatory compliance.
- Plan and execute targeted events and marketing strategies for each consumer segment to drive engagement and brand loyalty.
- Collaborate extensively with the marketing team to develop campaigns that resonate with the unique needs of each segment by understanding consumer behaviors, banking needs and trends, etc.
- Identify gaps and opportunities to enhance customers’ digital tools/experience and relevant customer journey.
- Lead and mentor a team of segment specialists and product specialists, fostering a culture of high performance and continuous improvement.
- Provide training and development opportunities to ensure the team is equipped with the latest knowledge and skills.
- Provide oversight to branch operations and services serving mass segment, ensuring commendable customer experience regardless of segments.
- Oversee the management of the preferred segment banking lounge, ensuring it provides a premium customer experience for high-value clients.Identify and implement strategies to enhance the lounge's services and amenities.

**Qualifications**:

- Bachelor's degree and/or Master’s degree in Finance, Economics, Business Administration, or a related field.
- At least 10 years of experience in consumer banking, segment management, or related roles within the financial services industry
- Proven track record of developing and managing successful segment strategies and driving business growth
- Strong business acumen
- Ability to develop and execute strategic plans that drive segment growth and profitability
- Driven and results oriented
- Strong analytical skills with the ability to interpret market data and trends
- Strong collaboration, networking and alliance building skills
- Deep understanding of customer needs and the ability to provide tailored solutions
- Strong interpersonal and communication skills
- Well informed of the market environment, industry practices and regulations governing the Consumer Banking business
- Strong leadership and people management skills
- Strong understanding of regulatory requirements and experience in ensuring compliance within the financial services sector

  • Senior Director, Affluent

    6 hours ago

    Singapore Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Product and Customer Analytics Head SG

    2 weeks ago

    Singapore CIMB Singapore Full time

    Join to apply for the Product and Customer Analytics Head SG role at CIMB Singapore Join to apply for the Product and Customer Analytics Head SG role at CIMB Singapore Get AI-powered advice on this job and more exclusive features. Job Description The Product and Customer Analytics Head (VP equivalent) for SG Consumer Banking will lead and develop a...

  • Head, Segments

    2 days ago

    Singapore Citi Full time

    The Singapore Retail Bank segment strategy is a well-developed tiered segment model. We are a scaled business with strong portfolio of qualified CPC clients, qualified Citigold clients, qualified Citi Priority clients and Citibanking clients. The segment team plays a key strategic and execution role to drive a consistent and structured business strategy...

  • Head, Segments

    6 hours ago

    Singapore Citi Full time

    The Singapore Retail Bank segment strategy is a well-developed tiered segment model. We are a scaled business with strong portfolio of qualified CPC clients, qualified Citigold clients, qualified Citi Priority clients and Citibanking clients. The segment team plays a key strategic and execution role to drive a consistent and structured business strategy...

  • Consumer Segments Specialist SG

    2 weeks ago

    Singapore CIMB Group Full time

    Responsibilities: Value Proposition Partnerships Facilitating the onboarding process for partners to strengthen the overall value proposition, ensuring seamless integration and alignment with business objectives. Engaging in strategic negotiations with partners to maximize value and secure the most favourable terms and discounts, fostering long-term...

  • Consumer Segments Specialist SG

    2 days ago

    Singapore CIMB Group Full time $90,000 - $120,000 per year

    Responsibilities: Value Proposition PartnershipsFacilitating the onboarding process for partners to strengthen the overall value proposition, ensuring seamless integration and alignment with business objectives.Engaging in strategic negotiations with partners to maximize value and secure the most favourable terms and discounts, fostering long-term mutually...

  • Regional Segment Lead, Consumer Banking

    2 days ago

    Singapore OCBC Bank Full time

    **Regional Segment Lead, Consumer Banking** **-** **(**240001MF**)** **Overview**: **Key Responsibilities**: - **Strategic Leadership**: - Develop and implement segment strategies to drive growth and profitability. - Identify market trends and customer needs to inform product development and enhancements. - **Segment Management**: - Understand customer...

  • Curriculum Segment Head

    3 weeks ago

    Singapore The Learning Lab, Singapore Full time

    1 week ago Be among the first 25 applicants The Curriculum Segment Head is responsible for leading, and contributing to, a team of curriculum specialists and graphic designers, in the design, development and production of curriculum for Secondary and Junior College (Maths). The Segment Head ensures that TLL maintains a high-quality market-competitive range...

  • Head of Consumer Banking Operations

    7 days ago

    Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-17511-9 **Contact** Rachel JY Lim- **Contact phone** - +65 6692 0746 - **Posted** about 3 hours ago - Established banking client - Opportunity for growth - Excellent exposure **Head of Consumer Banking Operations** An established bank is...

  • Head of Consumer Lines

    4 days ago

    Singapore HL Assurance Full time

    **Reaching Out To You**: HL Assurance Pte. Ltd. (“HLAS”) is a licensed insurance company in Singapore since 2012 and a subsidiary of Hong Leong Financial Group Berhad (“HLFG”), a public listed company in Malaysia. **Main Responsibilities**: Reporting directly to the CEO, you will be responsible to - Lead the overall Consumer Lines strategy for the...