Aws SOC Support Engineer, Aws SOC Supeng

2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

awssoc

Key job responsibilities

As a Support Engineer, you will employ security strategies and procedures in accordance with service level agreements, policies, standards, and operating procedures.
- Drive security findings, research mitigations, and analyze potential security vulnerability related information from a variety of sources to remediate root cause
- Configure physical security devices including cameras, readers, and panels.
- Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation
- Utilize security mindset and judgment to assess security risks across the organization and escalate accordingly
- Work as a catalyst to bring stakeholders together to address findings and risks until a formalized business owner is identified to take lead.
- Produce progress reports, briefs, and white papers regarding vulnerabilities, security concerns, and operations gaps that affect AWS data center operations and/or AWS reputation.
- Consult closely with the other Amazon security and service teams on issues related to AWS security posture.
- Interface with technical teams, stakeholders and leadership teams to translate security risk mitigation plans into actionable items to mitigate risk.

A day in the life

The Amazon Web Services (AWS) Security Operations Center (SOC) is expanding physical and security services operations to support the growth of our data centers and related security functions. The AWS SOC Support Engineering Team is seeking a self-motivated SOC Support Engineer with security technology experience, problem-solving abilities, analysis skills, and strong customer obsession. Come join the team tasked with raising the level of security on a global scale, across new and existing AWS infrastructure.

About the team

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth as a passionate learner that is motivated to take on challenges.

Work/Life Balance

We had also adjusted the work/life harmony statement for the SOC as well and that was as follows: Our team values work-life harmony. Availability during the AWS SOC’s 24/7/365 operation is imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life— both in and outside of work.
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON