SOC Operator

1 week ago

Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

The SOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, resources, the company brand and or its employees. This position is responsible for communicating information surrounding those incidents to leadership or personnel as appropriate. The SOC Operator will monitor cameras and alarms, and dispatch associated security officers via telephone and radio, operate access control technology, and provide general assistance to both employees and visitors. The SOC Operator supports regional and global headquarters and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

Responsibilities include but are not limited to:

- The SOC Operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and visitors.
- The SOC Operator will dispatch security officers, Emergency Response Teams, facilities, police, fire and Emergency Medical Services personnel as required.
- The SOC Operator maintains various records of communications and events.
- The SOC Operator communicates and disseminates information using all technology at their disposal.
- The SOC Operator takes an active role in SOC related projects.
- The SOC Operator will act as a liaison between all employees and Physical Security.
- The SOC Operator will escalate complaints and incidents in a timely manner and unusual or suspicious activity information to the Shift Supervisor and SOC Manager if applicable.
- The SOC Operator accurately maintains control of all equipment in the SOC.
- The SOC Operator completes 'Task Work Orders" for all facility and security needs reported to security.
- The SOC Operator informs the Shift Supervisor of any missing, damaged, or inoperative equipment
- The SOC Operator informs the SOC Shift Supervisor of any deficiencies in communications, alarm, CCTV, or other systems and files appropriate corrective work orders
- The SOC Operator proactively monitors all surveillance cameras and CCTV remote viewer programs.

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