Manager, Education, Sephora University Singapore

**Position**:
Manager, Education, Sephora University Singapore

**Profile**:
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

**Manager, Education, Sephora University Singapore**

**You will shine here if you enjoy**
Education Strategy
- Translating the regional Sephora University strategy for market deploymentCollaborating cross functionally with key stakeholders and aligning to priorities and business objectivesTraining Needs Analysis
- Conducting training needs analysis as/when required to stay updated on market skill level learning gaps of retail employeesIdentifying opportunities and devising targeted training interventions to bridge gapsProgram Implementation
- Adapting and implementing comprehensive education programs and initiatives (e.g. onboarding) for Sephora’s retail employees, including Beauty Advisors and Store Management TeamsEnsuring that programs are engaging, effective, and aligned with Sephora’s brand values and standardsLearning Transfer
- Implementing strategies to facilitate the transfer of learning on the jobEnsuring that employees are equipped with the necessary knowledge and skills required to perform their roleTeam Leadership
- Leading and managing a team of education specialistsProviding guidance, support, and professional development opportunities to ensure high-quality program delivery and transfer of learningQuality Assurance
- Monitoring and evaluating the effectiveness of education programs and initiatives through assessments, feedback, and data analysisImplementing improvements and best practices to enhance program quality and impactResource Management
- Overseeing the development and management of educational resources, including training materials, technology, and facilitiesEnsuring that resources are utilized effectively and efficientlyStakeholder Management
- Collaborating closely with Regional Sephora University Team
- Building and maintaining strong relationships with key stakeholders in store teams, brand partners, and corporate partners both in country and regionCollaborating and communicating program goals, progress, and outcomes effectivelyBudget Management
- Forecasting and managing the education department’s budgetEnsuring that financial resources are allocated appropriately and that programs are delivered within budget constraintsCompliance and Standards
- Ensuring that all educational programs and initiatives comply with Sephora’s standards and policiesStaying informed about changes in industry regulations and best practicesInnovation and Improvement
- Staying up to date on beauty trends and developments in adult education and retail industryIdentifying opportunities for innovation and continuous improvement in program design and deliveryReporting and Documentation
- Preparing and presenting reports on program performance, outcomes, and impactMaintaining accurate records and documentation of program activities and achievements**We would love to hear from you if you are/have**
- A bachelor’s degree in Education, Business, or a related field or a minimum of 10 years of experience in a similar role
- Proven experience in educational program management, curriculum development, and team leadership within the beauty or retail industry
- Knowledge of contemporary adult learning and development concepts, instructional design principles a must. Experience in digital and social learning preferred
- Strong beauty experience with an understanding of beauty products, trends, and techniques essential
- Excellent leadership, communication, and interpersonal skills, including presentation and facilitation skills
- Entrepreneurial and able to work in a fast-paced environment with numerous stakeholders, possesses the ability to listen and understand the needs of the client and stakeholders, translating those needs into educational focuses
- Hands-on and solution-oriented with the ability to manage and lead others to do the same
- Client-centric and possess a commercial mindset, has the demonstrated ability to drive business KPIs through team development
- Ability to think strategically and make data-driven decisions
- Strong organizational and project management skills to balance and prioritize
- Proficiency in using educational technology and software, has sound Office 365 skills
- Experience in budget management and resourc