Technical Project Manager

1 week ago

Singapore Sephora Full time

Sephora, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than three thousand points of sale across Americas, Europe, Middle East, and Asia. Its aim is to animate the most loved beauty community in the world.

Sephora South East Asia is a high growth division of leading global beauty retailer, Sephora. Our teams run omnichannel retail businesses in Singapore, Malaysia, Thailand, Australia, New Zealand, Korea and Hong Kong; Franchise operations in India & Indonesia; and ecommerce-only business (the first in the world globally for Sephora) in the Philippines. We have recently opened new markets in Hong Kong and New Zealand as well

Our success is built on innovation, a unique product portfolio, market-leading digital capabilities, and our exceptional people With ambitious growth plans, we are always looking for talented people who are passionate about building businesses and developing themselves and our customers' experience.

At Sephora, we stand together, and we stand for something more. Every day we reimagine beauty, discover new brands, and influence positive change. Data plays a big role in that. Sephora Digital’s Technology team builds products that power our business across SEA & Oceania. We design features, build clean, secure and highly scalable systems for our multi-tenant in-house build e-commerce engine. We thrive to deliver engaging and seamless customer experience to our beloved customers across 9 countries and counting, and ensure that our online store remains our flagship in South East Asia.

**About the Team**

In the Omni Innovation Team, we pride ourselves in taking a very cast member and store-focused approach in everything we do. We build tools & programs which are digital-first, experiential in nature, practical & easy, and very much linked to sales.
- Our current omnichannel innovation toolkit includes:_
- _
OOBA (Online order assisted by BA)_
- _
Text & Collect (Conversational Commerce)_
- _
Skin Diagnostic tool for data-based consultation in stores_
- _
Clienteling App
- _Click & Collect, Delivered commerce (Future)_
**What you will do**:
We are looking for a Project Manager for Sephora Omnichannel to deliver digital first experiences to customers that span across Sephora ecommerce platform and Store technology platform in SEA and Oceania. As a Project Manager, you will be responsible for creating and maintaining the route to market delivery and lifecycle of our development for new and existing omni tools. You will enable Sephora to deliver faster, better, and more efficiently. You will work with Country & Retail heads, Trainers, Store Managers, designers, 3P Developers and Product Managers to iterate, scale and deploy the product/tool from initial release to execution. You will work closely with cross-functional teams to align on the delivery timeline.This role will report to the Omnichannel Innovation Lead of Sephora SEA.

**Responsibilities**:

- Go to Market Delivery
- Propose timeline for GTM delivery, track progress and resolve impediments to launch across countries in collaboration with country & regional teams.
- Create working guides, SOP, Guidelines for the Omni tools & products features after product delivery from the SCRUM team
- Oversee and undertake technical training for Omni tools. Create material that helps cast members WHY, WHEN, and HOW to use OMNI tools in collaboration with Training teams.
- Work with cross-functional teams of IT governance, Retail operations, Trainers, Country & Regional heads, product managers, designers, marketing leads, Education, vendors, etc to ensure on-time release to stores
- Track the progress of project rollouts across Sephora SEA and align on KPI with Product, Store/ Country teams
- Provide updates on GTM delivery (Features and Tools) to stakeholders
- Scale-up omnichannel capabilities across Sephora SEA, Franchisee and F1 markets
- Set up working agreements between Product/UX & Country Store teams for user research, usability testing, etc.
Help build a productive environment where the users ( cast members) 'own' the product and enjoy working on it
- Provide inputs for improvement on Omni tools from experience in implementation in stores
- Able to provide recurring updates to senior stakeholders like country heads and regional leads to communicate progress, status of omni tools.
- Facilitate internal communication and effective collaboration to enable the delivery of Omni tools
- Responsible for driving change management at store & country level to use the tools and increase usage/adoption at the user level
- The key point of contact for support on Omni tools
- Able to troubleshoot issues by running tech diagnostics to triage issues. Decide if the issue is linked to the Network, Hardware, Backend or linked to a feature.
- Setting up a chat group or forums for store colleagues to ask questions, share hacks and get continuous feedback
- Man

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