Senior Operations Data Analyst

3 days ago


Singapore ExpressVPN Full time

**We're looking for Ops Data Analysts**:
We're looking for people with a technical background who are passionate about data As part of the Operations Standards & Insights team within our Product Operations organization, you'll help us dig into the operational metrics and data that measure our service quality, availability, and efficiency. You'll learn the landscape of our metrics, use them to answer important operational questions that help us make critical decisions on how we operate our service, how much we spend, and more You'll also formulate your own questions and insights, noticing trends and leading indicators, and identify data points you are missing, then work with engineers and developers to ensure you're getting all the information you need.

Come join a dynamic and fun team where you'll make a large impact on our customers' experience by providing valuable and actionable information and insights.

**Senior Operations Data Analyst**:
**Responsibilities**:
As a Senior Operations Data Analyst in our Operations Standards & Insights team, you'll be responsible for:

- Analyzing our many operational metrics to help answer important questions about the state of our service
- Creating and maintaining our metrics definitions, which provide detailed explanations of each metric, its impact, and what it measures
- Digging into bigger operational questions like: _What is the difference in service quality across our various protocols?_ and using our data and insights to drive operational decisions
- Keeping a strong and open communication channel with our partners in the business data insights teams, ensuring we deconflict efforts and support each other's efforts as needed
- Proposing new metrics that help you answer operational questions, and working with our operations engineering teams to make those metrics available
- Joining cross-team projects to provide metrics, success criteria, and insights
- Leading cross-team projects for generating new metrics or answering larger operational questions
- Being a mentor to more junior analysts, supporting their growth and sharing your knowledge
- Taking ownership of specific types of metrics and working to become the resident expert on those metrics (e.g., VPN speed, Service quality, etc)
- Being a resident expert and coordinator in all things data analytics
- Helping to drive our team goals, OKRs, and success metrics
- Setting solid standards for operating inside the team

**To succeed in this role, we'd love for you to have experience in some or all of the following**:

- A good understanding of technical topics, or a strong desire/passion for technology
- Ability to deep-dive into cause/effect relationships
- Ability to draw insights from analysis supported by data
- Advanced to Expert-level knowledge of:

- Data Analytics
- Quantitative and Qualitative Analysis
- Querying databases using SQL language
- Data manipulation
- Writing clear and useful documentation
- Understanding Service Level Agreements (SLAs)
- Big-picture understanding of operational metrics such as connection statistics, server metrics, bandwidth utilization, and more
- Generating reports that do more than just restate the numbers, but actually provide insights

**Hiring process**:
**Benefits**:
Health and happiness go hand in hand, and we make every effort to support our team members in all facets of their lives—both inside and outside the office. Learn more about our employee benefits by visiting our careers page.

**Before you apply**:

- At the moment, we do not sponsor visas in the **UK **and the **EU**. For **Hong Kong**, we require at least two years of working experience and a university degree in a related field. For** Singapore**, we can only sponsor visas for mid-career or above.
- Please upload your resume as a **PDF** and do not include any salary or compensation information in it.
- ExpressVPN is one of the world's leading providers of online privacy and security services for consumers. Started in 2009, we've grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a hundred countries. We see huge growth in our industry, and are gaining market share through strong execution._


  • Data Analyst

    3 days ago


    Singapore Volt Full time

    Location: - Singapore- Job Type: - Permanent- Salary: - S$6000 - S$7000 per month- Reference: - BBBH10846_1690358008- Contact: - Maverick Khoo- **Job Description**: We are looking for a Senior Data Analyst with Data Engineering experience to join our team. As a Senior Data Analyst, your primary responsibility will be conducting in-depth analysis of both...


  • Singapore ICE DATA SERVICES SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob PurposeICE Data Services, a subsidiary of Intercontinental Exchange, is looking for a Connectivity and Content Senior Product Analyst to join the ICE Global Network (IGN) product team based in Singapore or Hong Kong. The ICE Global Network offers unique content, delivery and execution services through an ultra-secure, highly...

  • Data Analyst

    2 days ago


    Singapore MPA Maritime and Port Authority of Singapore Full time

    [What the role is] Undertake the functions of Data Analyst / Assistant Senior Data Analyst in the Statistics & Data Systems (SDS) department to support the collection, storage and analysis of data in a scalable, repeatable and secure manner. [What you will be working on] - Independently conceptualize the full life cycle of a data science solution, from...

  • Senior Analyst

    2 hours ago


    Singapore Singapore General Hospital Full time

    You will be responsible for the design, development and implementation of analytical models, as well as the interpretation and presentation of statistical outcomes to support projects designed to improve patient outcomes. You will work with healthcare providers to address their challenges through the use of data and appropriate techniques in Data Science,...

  • Senior Data Analyst

    3 days ago


    Singapore NodeFlair Full time

    **Job Summary**: **Salary** S$6,000 - S$10,000 / Monthly **Job Type** **Seniority** Senior **Years of Experience** At least 5 years **Tech Stacks** AWS DAX R Flow BigQuery PowerBI Azure Neo4j SQL Python **Senior Data Analyst** Part of an energetic and dynamic CITO group Based in Singapore as part of a global data community, you will work within...

  • Senior Data Analyst

    2 hours ago


    Singapore NTUC LearningHub Full time

    COMPANY DESCRIPTION NTUC LearningHub (LHUB) was corporatised on 1 August 2004. Initially set up in 1982 as the NTUC Computer Training Centre, a division under the Skills Development Department of the NTUC Administration and Research Unit, the organisation has evolved to meet the burgeoning training needs of Singaporeans to continuously keep pace with the...

  • Data Analyst

    3 days ago


    Singapore NodeFlair Full time

    **Job Summary**: **Salary** S$7,000 - S$10,000 / Monthly **Job Type** **Seniority** Mid **Years of Experience** At least 3 years **Tech Stacks** Analytics SQL - **Project Description**: We are looking for a skilled Data Analyst with expertise in SQL and Simcorp to contribute to our data analytics initiatives. - **Responsibilities**: Write complex SQL...

  • Senior Data Analyst

    3 days ago


    Singapore Hays Full time

    **Your new company** Your new company is a leader in the financial service space, focusing on digitalisation of the finance industry. As a Senior Data Analyst, you will be a part of the growing team which will help shape the future of the company, working on a myriad of interesting challenges and latest technology. **Your new role** - Be able to conduct...

  • Data Analyst

    1 day ago


    Singapore NodeFlair Full time

    **Job Summary**: **Salary** S$6,000 - S$10,000 / Monthly **Job Type** **Seniority** Mid **Years of Experience** At least 3 years **Tech Stacks** Data Extraction Analytics R PowerBI SQL Python ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 7200 passionate...


  • Central Singapore Pluang Full time

    Singapore, Central Singapore, Singapore Data Science and Analytics Full Time Description **Company Description** - We are looking for a Senior Data Analyst to join Pluang’s Singapore office. As a part of the data team, you will collaborate frequently with product, design, marketing, finance and engineering teams to drive valuable insights from...

  • Senior Data Analyst

    2 days ago


    Singapore SHIELD Full time

    SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are...

  • Senior Analyst

    2 hours ago


    Singapore Singapore General Hospital Full time

    You will support the design, implementation and maintenance of data flow channels and data processing systems that support the collection, storage, batch and real-time processing, and analysis of information in a scalable, repeatable and secure manner. You will focus on defining optimal solutions to data collection, processing and warehousing. You will also...


  • Singapore NodeFlair Full time

    **Job Summary**: **Job Type** **Seniority** Lead **Years of Experience** Information not provided **Tech Stacks** ETL Analytics Job description**:Responsibilities** The Data Analyst is responsible for the successful design and delivery of reports and visualisation. The analyst will perform the necessary data manipulations and present meaningful business...

  • Senior Data Analyst

    2 days ago


    Singapore BigPay Full time

    **SINGAPORE /** **TECHNOLOGY /** **FULL TIME** - BigPay’s goal is to drive sustainable change across Southeast Asia for consumers and businesses across the region. We are a Series A-funded, Southeast Asian fintech company that was founded in 2017. We are committed to democratizing financial services and improving financial wellbeing by providing...

  • Senior Data Analyst

    2 days ago


    Singapore BigPay Full time

    BigPay’s goal is to drive sustainable change across Southeast Asia for consumers and businesses across the region. We are a Series A-funded, Southeast Asian fintech company that was founded in 2017. We are committed to democratizing financial services and improving financial wellbeing by providing accessible, transparent, simple and secure digital...


  • Singapore EASTSPRING INVESTMENTS (SINGAPORE) LIMITED Full time

    **ROLE** Data Business Analyst is key in defining, managing, and implementing changes within the organisation. The Business Analyst must elicit, analyse, refine, validate and formally document business requirements, so that optimal solution to the requirement can be identified and implemented. **KEY ACCOUNTABILITIES** This is a role to build a new...


  • Singapore Aon Corporation Full time

    Senior Analyst, Rewards (Data Solutions) **Senior Analyst - Rewards (Data Solutions)** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our...


  • Singapore NodeFlair Full time

    **Job Summary**: **Salary** S$3,833 - S$6,000 / Monthly EST **Job Type** **Seniority** Senior **Years of Experience** Information not provided **Tech Stacks** Strategy Web Api API play Analytics Combine Firebase BigQuery PowerBI Java HTML SQL C# PostgreSQL PHP MySQL Python CSS **Overview of the Job** We are currently looking for a Senior Data Analyst...


  • Singapore MINISO SG PTE. LTD. Full time

    Roles & ResponsibilitiesPosition Summary :We are seeking an Operations Data Analyst and Store Training Specialist to manage data statistics and organization, as well as to develop and deliver effective store training programs. This role will be crucial in optimizing our store operations, enhancing employee performance, and driving business growth in the...

  • Data Analyst

    3 days ago


    Singapore NodeFlair Full time

    **Job Summary**: **Salary** S$5,000 - S$7,000 / Monthly **Job Type** **Seniority** Junior **Years of Experience** At least 0 years **Tech Stacks** play R Flow Spark SQL Python **Game changer, armed with data.** You know all about our users, through data analysis. And because you do, you can identify issues and present insights to our Product Owners,...