Operations Data Analyst

5 days ago

Singapore MINISO SG PTE. LTD. Full time
Roles & Responsibilities

Position Summary :

We are seeking an Operations Data Analyst and Store Training Specialist to manage data statistics and organization, as well as to develop and deliver effective store training programs. This role will be crucial in optimizing our store operations, enhancing employee performance, and driving business growth in the Singapore market.

Job Description :

Data Statistics and Organization

  • Data Collection: Gather relevant data from various sources, including point - of - sale systems, inventory management software, and customer feedback platforms. This data will cover sales figures, customer demographics, inventory levels, and employee performance metrics.
  • Data Analysis: Analyze the collected data to identify trends, patterns, and insights. Use statistical tools and techniques to evaluate store performance, customer behavior, and market trends. Provide actionable recommendations based on the data analysis to improve operational efficiency and sales performance.
  • Reporting: Prepare regular reports summarizing the data analysis results. These reports will be presented to senior management and used to inform strategic decision-making. Ensure that the reports are accurate, clear, and visually appealing.
  • Data Management: Maintain and update the data management system to ensure the integrity and security of the data. Develop and implement data governance policies and procedures to ensure compliance with relevant regulations.

Store Training Output

  • Training Program Development: Design and develop comprehensive training programs for store employees. These programs will cover product knowledge, customer service skills, sales techniques, and operational procedures. Tailor the training content to meet the specific needs of the Singapore market.
  • Training Delivery: Conduct in-store training sessions for new hires and ongoing training for existing employees. Use a variety of training methods, including classroom instruction, on-the-job training, and e-learning modules, to ensure effective learning.
  • Training Evaluation: Evaluate the effectiveness of the training programs through employee performance assessments, customer feedback, and sales data analysis. Make necessary adjustments to the training programs based on the evaluation results to improve their impact.
  • Knowledge Sharing: Share best practices and industry trends with store employees to keep them updated and motivated. Foster a culture of continuous learning and improvement within the stores.

Qualifications :

  • Education: At least a diploma holder in business administration, statistics, data analytics, or a related field.
  • Experience: At least 1-2 years of experience in data analysis, operations management, or store training. Experience in the retail industry, especially in a global brand, is highly desirable.

Skills :

  • Proficiency in data analysis tools such as Excel, SQL, and Tableau.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and draw meaningful conclusions.
  • Excellent communication and presentation skills, with the ability to effectively convey information to both technical and non-technical audiences.
  • Ability to develop and deliver engaging training programs.
  • Knowledge of retail operations, including sales, inventory management, and customer service.
  • Fluent in English, additional languages (especially those spoken in Singapore) are a plus.

Working Conditions :

  • This position is based in Singapore.
  • Regular travel to stores within Singapore may be required.

About MINISO

MINISO is a Japanese-inspired variety store offering a wide range of selected goods for the youth of today. Since beginning business operations in 2013 under the stewardship of Chinese entrepreneur Ye Guofu, MINISO has opened more than 4,200 stores in over 80 countries and regions in just seven years, including the US, Canada, Australia, Spain, Russia, India, and Mexico.

Till now, we already have nearly 20 stores in Singapore across the island

Since its founding, MINISO has collaborated with world-famous brands, including Coca-Cola, Marvel, Hello Kitty, Sesame Street, Mickey and Minnie, Pink Panther, We Bare Bears, and Beijing's Palace Museum, releasing playful crossover products that are trending with young consumers.

Tell employers what skills you have

Customer Service Skills
Product Knowledge
Tableau
Store Operations
Retail
Microsoft Office
Data Analysis
Data Management
Training Program Development
Inventory Management
Presentation Skills
Statistics
Training Delivery

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