Internal Controls Associate

1 week ago

Singapore Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.Regional Operations include the teams of Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, and Fraud.- The Internal Control team (part of Regional Operation) is responsible to review and analysis all process incidents that led to potential and/or actual loss to Shopee, seller or buyer.- Perform risk-based audit, evaluate the adequacy and effectiveness of systems of internal controls of the Group businesses
- Provide risk assurance through testing the effectiveness of risk controls
- Recommend business focused solutions to mitigate risks, improve internal controls, risk management and governance processes, and enhance the effectiveness and efficiency of operations
- Maintain proper documentation of findings and follow up closely with the business units to ensure prompt and substantive resolutions
- Conduct special audits, ad-hoc investigations and reviews as and when required ,in areas that require specific safeguards and appropriate internal controls
- Adapt and react quickly to changing needs and business decisions
- Other ad-hoc duties as assigned

**Requirements**:

- Bachelor's degree in Finance, Accounting, Business or equivalent
- Possess strong analytical skills and sensitivity to data
- Self-driven individual who is adaptable to changing priorities and thrives in a dynamic environment.
- At least 2 years' experience in performing internal controls, internal auditor and risk management work or working in management consulting on process transformation and deployment
- Ability to influence and interact with confidence and develop trusted relationships with key stakeholders, management and multi-disciplinary staff across different levels
- Strong communication (verbal and written) and good report writing and presentation skills with strong problem-solving and logical thinking skills
- Ability to work effectively as a team player/leader, with excellent analytical skills and the requisite leadership skills to manage detailed/technical work without losing sight of ‘big picture’ issues

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