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Customer Service Manager, Apac

2 weeks ago

Singapore HWI HEALY WORLD INTERNATIONAL PTE. LTD. Full time

As **Customer Service Manager, APAC**you are part of the APAC Global Operations Team and play a key role to partner with the APAC commercial and leadership team. This position is based in Singapore

This position is responsible for maintaining effective customer service for external customers and team members by utilizing excellent, in-depth knowledge of company products and programs as well as management of team members within the Customer Service Function.

**About You**

We’re looking to recruit a Customer Service Manager, APAC reporting to the VP & Head of APAC and EMA, based in Singapore. This is a varied role for a person who has a strong foundation and experience in managing customer management, customer complaints, and technical support related queries.

This is a People Manager role where you will lead a team of Customer Service Representatives based in Singapore and support the business across Asia Pacific. You must have strong communication skills to liaise with stakeholders/vendors/customers across the Asia Pacific region. You must have a growth mindset, and analytical and problem-solving abilities to work through challenges.

**What You’ll Be Doing**

The main responsibilities of the role will be:

- Ensure customer satisfaction and provide professional customer support
- Supervise and manage the customer service team
- Train staff members to provide the highest standards of customer service
- Effectively hold staff accountable for duties and provide periodic evaluations
- Ensure all company policies are followed - Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments and complaints

**The Job Specifications**

You should have the following:

- Bachelor’s degree
- Proven 8 to 10 years’ work experience as a Customer Service Manager in a regional role
- Strong leadership and coaching skills
- Excellent communication and interpersonal skills
- Exceptional customer service skills
- Strong problem solving and analytical skills
- Knowledge of customer service techniques and best practices
- Ability to motivate and inspire team members to achieve goals
- Ability to work in a fast-paced environment