Supply Chain

**Country**:
Singapore
**Location**:
40 Penjuru Lane,#01-04
**Position**:Supply Chain & Customer Service Manager APAC at LenelS2**

**Reports to**: Director of Operations, EMEA, APAC & ANZ

**Location**: Singapore

**About LenelS2**

LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.

**Role Overview**

**Key Responsibilities**
- Supply Chain Management:_
- Develop and implement strategic plans to optimize the end-to-end supply chain processes within the APAC region
- Oversee demand forecasting, inventory management and procurement activities to ensure adequate stock levels while minimizing excess inventory
- Collaborate with Sales and Operations Planning teams to align demand forecasts with production schedules and inventory targets
- Continuously monitor key performance indicators (KPI’s) and metrics to identify areas for improvement and drive operational efficiency
- Customer Service Leadership:_
- Lead and mentor a team of 2 customer service representatives to deliver exceptional service and support to clients across the APAC region
- Establish and maintain service level agreements (SLA’s) to meet customer expectations for order fulfillment, delivery and post-sales support
- Address escalated customer inquiries or issues promptly and effectively, striving to achieve swift resolution and customer satisfaction
- Implement/adopt tools and processes to enhance customer service operations, including CRM systems, knowledge bases and training programs
- Logistics and Distribution:_
- Manage transportation, warehousing and distribution activities to optimize freight costs, transit times and order accuracy
- Coordinate with logistics partners and carriers to ensure timely and cost-effective delivery of products to customers
- Implement best practices for packaging, labeling and handling of goods to minimize damages and losses during transit
- Return Merchandise Authorization (RMA) Management:_
- Develop and oversee RMA procedures and processes to facilitate the return, repair or replacement of defective products
- Work closely with Quality Assurance and Technical Support/Product Management teams to analyze root causes of product returns and implement corrective actions
- Monitor RMA trends and metrics to identify recurring issues and drive continuous improvement initiatives
- Team Leadership and Development:_
- Provide leadership, guidance and support to the supply chain and customer service team members, fostering a collaborative and high-performance culture
- Conduct regular performance evaluations, set goals and provide ongoing coaching and feedback to team members
- Identify training needs and opportunities for skill development to enhance team capabilities and effectiveness

**Qualifications**
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics or a related field. Master's degree preferred
- Minimum of 5 years of experience in supply chain management, customer service or related roles, with at least 2 years in a leadership capacity
- Proven track record of driving process improvements, cost savings and customer satisfaction in a multi-national environment
- Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive actionable insights
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders at all levels
- Fluency in English is required; proficiency in additional languages spoken in the APAC region is a plus

**Benefits**
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Collaborative and inclusive work environment
- Exposure to cutting-edge technologies and industry trends
- Work-life balance initiatives

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

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