Omni Sales Manager

2 weeks ago

Singapore & Other Stories Full time

Company Description**
& Other Stories is a fashion brand offering women a wide range of shoes, bags, accessories, beauty and ready-to-wear to create their personal style, or story. Our creative ateliers in Paris, Stockholm and Los Angeles design diversified fashion collections with great attention to detail and quality. For us there’s no right or wrong when it comes to style, just possibilities and the joy of self-expression.**

Job Description**
As Omni Sales Manager, you are responsible for leading our sales team, towards extraordinary results. You are responsible for the customer experience as well as sales & profit in all touchpoints in your market(s) you operate.**
**You encourage and contribute to the shared responsibility of creating and protecting an inclusive and welcoming workplace where everyone is allowed to self-identify.**
**Core responsibilities includes but is not limited to**:
**_Create an inspirational and smooth customer experience aligned with Stories Direction_**
- Strategize and develop the shopping experience in all channels to ensure inspiring touch points for each customer, today and tomorrow.
- Drive the implementation and execution of the customer experience from start to finish, from big leaps changes to daily operations.
- Ensure a seamless experience between our different touchpoints, using the uniqueness of each channel to create the Stories world.
- Drive business innovation and business development in all sales channels and touchpoints.
- Identifying new customer needs and changes in customer behavior and drive actions to exceed customers’ expectations.
- Implement commercial strategy and align commercial priorities within your organization.
**_
Set and drive commercial agenda_**
- Align commercial priorities for your market based on the global Commercial plan.
- Create and drive tactical activities for the local customer based on global commercial and reduction strategy.
- Identify and act on local potentials - be close to stores to understand the market situation.
- Ensure structured communication and way of working.
**_
Secure relevant, responsible & profitable growth_**
- Optimize and manage all sales channels both from a brand and commercial perspective to ensure and enable an outstanding growth and profitability short
- and long term.
- Set strategy Omni as well as per channel and drive the execution from start to finish.
- Constantly hunt for and act on new opportunities to grow customers, sales and profit.
**_
Enable inclusive and welcoming workplace and ensure great teams_**
- Actively promote the company feedback culture.
- Being a strong, value-driven leader that inspires, develops and challenges your team to achieve excellent results.
- Drive a strong cooperation within your department as well as cross functionally with other functions & departments.
- Develop organisational setup and roles to meet current and future needs and build competence in line with that.
- Create conditions to enable performance of teams and individuals.
- Identify and develop talents in order to build (future) organisation and diverse team.
- Strengthen team, foster collaboration, and create conditions to enable performance of teams and individuals.
- Identify and develop talents in order to build (future) organisation and diverse team.
Partners with Global Sales Team to coach and develop your team members in succession and development planning.

Qualifications**_
What you will need to succeed:_**
- Bachelor’s degree in related field.
- 2-3 years’ experience in leading team of 5+.
- 3+ experience in omni sales.
- Strong business sense and entrepreneurial spirit as well as a drive to achieve strong results, both long term and short term.
- Solid strategic skills, possessing the ability to understand the customer and customer experience in a 360 way in a complex context.
- Having a strong vision for customer experience and how to run our different channels to reach long term vision for the brand.
- Action-oriented and pragmatic: Strong ability to transform plans into actions, constantly hunting for and finding potential and improvements.
- Commercial: ability to understand how to drive customer offer, experience, operations to achieve outstanding sales & profit.
- Passion for the customer and business, as well as a curiosity for the world, the customer and the customer behavior.
- A strong leader with the ability to lead various kinds of roles, in different functions and contexts.

Additional Information**_
ARE YOU READY TO JOIN US?_**

This position is based in Singapore and will report to Head of Omni Sales.

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