Guest Relations Executive

9 hours ago


Singapore LE JARDIN FORT CANNING PTE. LTD. Full time

**Position: Guest Relations Executive**

**Salary: $2800-$3300**

**Working Locations: Fort Canning
Job Duties:

- Warmly greet guests upon their arrival
- Manage and update customer records to improve future customer service experiences
- Handle and resolve customer complaints in a timely and professional manner
- Assist customers with inquiries about services and facilities
- Train staff members on customer service skills and company policies
- Monitor customer satisfaction and provide suggestions for improvements
- Coordinate with other departments to ensure a smooth guest experience
- Develop and implement strategies to improve the quality of service and product offered to the guests
- Review and respond to customer feedback and online reviews in a timely mannerOrganize and manage customer care programs and events to enhance brand image and customer loyalty

Job Requirements:

- Customer Relations Executive or similar experiences.
- F&B experiences before.



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