Member Services Manager

7 days ago


Singapore Morgan Philips Executive Search Full time

You will be working in a global MNC in luxury wine and tailor-made services, who connects the finest wine producers with the most discerning wine lovers. Their members are successful entrepreneurs, business leaders and philanthropists who comes together and share a genuine passion for wine and the special moments it creates.

They are currently on the look out for a Member Services Manager (sales support) who possess the qualities of being organized, adaptable and a problem solver with great communication skills.

**Responsibilities**:
Coordination of Members’ requests and/or delegation to the appropriate internal departments.

Follow up of invoicing, payments, outstanding balances on a regular basis.

Follow up of invitations sent out, management of Members’ replies and monitoring of the final attendance list for the internal recording/history traceability.

Launch and coordination of “group” activities for the Members (e.g., group shipments, yearly Membership/ Cellarage services renewal ).

Consolidation of operational activities and issues of the zone for weekly reporting to Head of Members Services Manager

**Requirements**:
3 to 5 years of professional experience in a Sales Support / Members Concierge environment, preferably in Wine & Spirits, Luxury Goods, or Consumer / Retail industry.

High level of Customer orientation and adaptability.

Meticulous, organized and agile for timely and efficient response

Good communication skills & team spirit to be proactive in the daily operations.

Strong problems solving and analytical skills.

Personal interest in fine wine

Base Salary range $4,500 to $6,000/month, excluding bonuses.



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