Member Service Associate

2 weeks ago

Singapore Hollandse Club Full time
Roles & Responsibilities

The Member Services Associate:

● Welcomes Members, Guests, and Partners: Provide a warm and professional greeting to all members, guests, and partners who visit the Club, ensuring they receive high-quality service and have a positive first impression.

● Club Knowledge & Service Promotion: Maintain a deep knowledge of the Hollandse Club's services, programs, and events to effectively explain and sell the Club's offerings to members and guests.

● Event & Program Awareness: Stay informed about ongoing and upcoming programs and events at the Club, ensuring you can respond to members' and guests' needs and encourage participation in relevant activities.

● Phone and Message Handling: Manage incoming calls, redirecting them to the appropriate departments or staff, and take accurate messages when necessary to ensure clear communication.

● Enforcement of Club Rules: Implement the Club's rules and regulations, addressing and informing any violators of the proper behavior expected while in the Club.

● Hotel Check-ins and Check-outs: Assist with hotel check-ins and check-outs, ensuring that guests have a smooth and pleasant experience during their stay.

● Guest Assistance: Assist and direct members and guests to the appropriate staff member or department, ensuring they are provided with the necessary information or assistance.

● Inquiry Responses: Respond promptly and professionally to inquiries from members and guests, addressing concerns and providing information about the Club's services, amenities, or events.

● Administrative Support: Provide administrative assistance, including redistributing necessary correspondences, maintaining accurate records, and supporting other departments as needed.

● Flexibility and Adaptability: Stay open to new ideas and be willing to adapt and change routines to improve operational efficiency or enhance the member and guest experience.

● Customer Service Improvement: Recommend improvements or new strategies to enhance the overall customer service experience for members and guests, ensuring their needs are always met.

● Payment & Billing Support: Process payments, invoices, and receipts as required, and assist with billing inquiries by directing them to the appropriate department.

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Enforcement
Data Entry
Adaptability
Administrative Support
Microsoft Word
Customer Service
Directing
Hospitality
Customer Service Experience

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