
Service Team Member
2 weeks ago
**Responsibilities of a Service Team Member**:
- Deliver quality customer service to all guests.
- Greet each guest promptly and courteously with a good smile and body language.
- Present menu and share promotions, specials and items to guests.
- Make recommendations and upsell.
- Take and repeat orders to customers and inform them the estimated time to serve.
- Key in all orders to the Point-of-Sales System (POS) efficiently.
- Assist to clear & set the tables for different meal periods
- Serve food and beverages according to guests' order efficiently
- Maintain cleanliness of the outlet.
- Check food and beverage inventories and stocks in a consistent and accurate manner.
- Follow Food and Beverage Safety and Hygiene policies and procedures
- Escalate guests complains and feedbacks to Duty Manager if unable to conduct service recovery.
**Requirements**:
- At least 1 year(s) of working experience in F&B industry.
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