Regional Customer Service Manager, Freight
1 week ago
“Unifying Purpose, Shaping Careers” - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.
Our client has established itself as a renowned logistics company in the industry through rapid expansion over the last few years. Today, they have extensive distribution networks and services including air and sea freight forwarding, warehousing, trucking transportation, and courier services for door-to-door delivery.
The Challenges
Acts as the primary contact for assigned customers across the Asia region.
Maintains day-to-day interaction with customers to ensure operational execution of customer requirements, resolve customer issues, identify ways to improve service, and add value to the relationship.
Carry out successful customer onboarding and implement the engagement processes with respective stakeholders.
Champion and represent the customer’s business requirements in the organization.
Improve the service to the customer and profitability of the organization.
Ensure that performance to customers is within agreed performance and cost levels.
Act as liaison between the customer and the various internal divisions.
Lead projects in assigned regions or accounts; ensure service performance compliance and KPI meet and exceed customers’ expectations
Supporting new customer programs to support the strategic direction of the organization including but not limited to EDI projects, Vendor Compliance projects and customer, factory, and logistics service provider-related projects
Serve the customer through issue resolution, process improvement, resolution of process and service failures, the rectification of invoicing accuracies, improving reporting accuracy, and improving overall client responsiveness.
Maintain SLA compliance and carry out timely KPI metrics reporting
Monitor all agreed KPIs associated with the internal commitment to the customer for transportation, freight, and hub-related services.
Develop and maintain WI, SOP or reporting deck for the customer.
What It Takes
Must have a Bachelor’s Degree or equivalent qualification
At least 5 years of experience in international logistics, preferably with experience in country operations and managing global or regional accounts, in logistics or supply chain management, equipped with ocean freight knowledge.
Proven hands-on experience in cross-functional involvement, like working with sales, solutions, industrial engineering or customer support teams.
All information will be kept in the strictest confidentiality.
**Employment Agency No**: 11C5794
-
Regional Customer Service Manager, Freight
1 week ago
Singapore Hatch Asia Consulting Pte Ltd Full time“Unifying Purpose, Shaping Careers” - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future. Our client has established itself as a renowned logistics company in the industry through rapid...
-
Ocean Freight Customer Service
2 weeks ago
Singapore FREIGHT MARK LOGISTICS (S) PTE. LTD. Full timeRoles & Responsibilities· Ensure efficient and smooth operation of Ocean & Trucking shipments.· Ensure accurate and correct permits are declared for all shipment.· Ensure smooth and timely coordination of shipments.· Ensure Customers/ Overseas Partners are timely updated on shipment status.· Update shipments arrival and timely delivery/POD...
-
Regional Customer Service Manager
7 days ago
Singapore HATCH ASIA CONSULTING PTE. LTD. Full time“Unifying Purpose, Shaping Careers” - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future. Our client has established itself as a renowned logistics company in the industry through rapid...
-
Business Development Manager, Freight
6 days ago
Singapore Access Freight International Full timeAccess World is a global freight & project forwarding and commodities warehousing company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil...
-
Customer Service Officer
1 week ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Executive
7 days ago
Singapore AGI FREIGHT SINGAPORE PTE LTD Full timeManage new and existing clients. - Respond to daily customer services duties - Manage clients' booking with airlines or coloaders - Manage clients' logistics request and needs - Input shipment detail and job costing into the freight systems - Check costing and accept or dispute any vendors billing not in line with quotation. - Maintain good customer service...
-
Freight Customer Service
1 week ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $2,400 - $2,800 Per Month **Date Posted** 39 minutes ago Additional Details **Job ID** 6776 **Job Views** 1 Roles & Responsibilities Client in Jurong Island keen to hire Freight Customer Service position. Good benefits, welfare and attractive attendance & retention...
-
Sales Representative, Freight
6 days ago
Singapore Access Freight International Full timeAccess World is a global freight & project forwarding and commodities warehousing company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil...
-
Freight Customer Service
2 weeks ago
Singapore Direct Search Global Full time**Job Detail**: Job Reference L4667 Client in Jurong Island keen to hire Freight Customer Service position. Good benefits, welfare and attractive attendance & retention incentives, AWS and performance bonus. Free transportation provided from 20 locations in Singapore. Roles: - Documentations on shipping line, B/L, bagging orders and submission - Manage...
-
Singapore SBS LOGISTICS SINGAPORE PTE. LTD. Full time**Job Description & Requirements**: **Customer Service Officer - Freight Forwarding** SBS Logistics Singapore Pte Ltd is an international third-party logistics (3PL) business group dealing with Import, Export and Cross trade for Air and Sea freight forwarding together with warehousing activity to complete and fulfill customers’ requirements. SBS Logistics...
