Customer Service/warehouse
1 week ago
Roles & Responsibilities
- Promote excellent customer service and ensure satisfaction is delivered consistently. (Freight forwarding)
- Build a strong relationship with customer and agents.
- Communicate and follow-up with customer daily on the status of their shipments or deliveries.
- Ensure customer's requirements are communicated with operations team promptly.
- Communicate and coordinate with superior on your job to improve department processes.
- Coordination with internal operation team to ensure all information/date provided to them through system correctly for smooth operations.
- Comply with company rules and regulation.
- Do reports that required from Superior (will advise and guide)
- Other ad hoc duties as assigned
Requirement
- Able to speak and write fluent English and Mandarin.
- At least 1 year experience in Freight Forwarding Industry.
- Preferably with some shipping/air/warehouse procedures knowledge.
- Proficiency in Microsoft Office is required.
- Able to commit on Saturday.
- Might required to work or answer calls even after work (as operation still ongoing)
- Able to work independently in a busy and fast paced environment
**Job Types**: Full-time, Permanent
Pay: $2,200.00 - $3,000.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Experience**:
- Customer service: 1 year (preferred)
- Freight Forwarding: 1 year (preferred)
Work Location: In person
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