
Senior Customer Service Specialist
1 week ago
**About the position**:
The Customer Service Specialist is primarily responsible for the liaising with DSV’s customers and coordinating with the operation team, identifying customers issues and challenges, feeding these information’s to the operation team and assisting them in achieving the service level as well as shipping documentation required.
**Roles & Responsibilities**:
- Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
- Updating and entering in all information in the Warehouse Management System (WMS)
- To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
- Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
- Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
- Communicating with inter offices, customers, warehouse, carriers, transporters and 3rd party vendors.
- Ensure daily, weekly, monthly reports are up-to-date and provided to Department Head on a timely basis.
- Communicate discrepancies/issues to team supervisor/manager when necessary
- To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
- Making sure that workplace safety rules & DSV Policy are being followed
- Ensure all customers' standard operating procedures are followed and updated
- To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned
**To be successful in this role you will require the following**:
- GCE ‘O’ Level with minimum 2 years relevant experience
- Demonstrated warehousing and customer service experience
- Excellent written and oral communications skills
- Strong problem-solving ability
- On-job training will be provided
- Meticulous, able to work independently and a team player
- Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management
-
Customer Service Officer
2 weeks ago
Singapore Customer Service Officer (Luxurious Beauty Spa) Full time**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...
-
Specialist / Senior Specialist, Customer Service
2 weeks ago
Singapore SCOOT PTE. LTD. Full timeWe are searching for a highly independent and result-oriented Customer Service Specialist / Senior Specialist! You will be part of the Customer Service team and will be supporting the management of our Call Centre service provider to deliver outstanding customer experience to Scoot’s guests. **Responsibilities** - Call Centre Operations Management _ -...
-
Senior Specialist, Service Management
17 hours ago
Singapore LSEG Full timeJoin to apply for the Senior Specialist, Service Management role at LSEG Join to apply for the Senior Specialist, Service Management role at LSEG Get AI-powered advice on this job and more exclusive features. LSEG is a global multibillion-dollar information technology enterprise providing critical data to the finance sector and beyond. It provides data,...
-
Sr Customer Service Specialist
3 days ago
Singapore Brenntag Full timeJoin to apply for the Sr Customer Service Specialist role at Brenntag . Position Summary The Customer Care Specialist is responsible for order management until fulfillment and responding to customer inquiries via email, phone, or face-to-face in a swift manner. They will serve as the contact point for internal and external customers, coordinate and...
-
Customer Service Specialist
2 weeks ago
Singapore DESI CORNER HOLDINGS PTE. LTD. Full timeWe are looking for a motivated and enthusiastic Customer Service Specialist to join our team! As a Customer Service Specialist, you will be responsible for providing support to our customers, resolving customer complaints and providing a positive and top-quality customer experience. 2) Responding to customer questions and resolving customer complaints,...
-
Customer Service Specialist
2 weeks ago
Singapore DYNACODE SYSTEMS PTE LTD Full timeA Singapore Service company dealing with Industrial Marking & Coding Equipment has the following position open: CUSTOMER SERVICE SPECIALIST Reports to Sales Manager **Responsibilities**: A. Marketing Making/Answering calls to/from potential clients and arrange for visit B. Customer Service Customer Support - Inhouse Sales Support - liaise with...
-
Singapore NCS National Council of Social Service Full timeWe are a close-knit, high-performing, and multi-disciplinary research division in the Singapore Public Service. We are expanding and recruiting a Senior Research Specialist / Research Specialist to work with a range of research initiatives in Singapore’s social service sector. We use a range of methodology such as longitudinal/panel and birth cohort...
-
Service Specialist
3 days ago
Singapore Apple Inc. Full timeService Specialist - Retail Customer Care The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts....
-
Customer Service Specialist
1 week ago
Singapore SPREAD TECHNOLOGIES SINGAPORE COMPANY PTE. LTD. Full timePosition Overview: We are looking for a proactive and customer-oriented Customer Service Specialist to join our team. The successful candidate will be responsible for providing excellent customer support through live chat and email channels, assisting users with inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong...
-
Senior Customer Service Specialist
2 weeks ago
Singapore Wood Mackenzie Full timeCompany Description For the past 45 years, Wood Mackenzie has established its reputation as a trusted source of intelligence, enriching lives by empowering Customers with unique insight on the world’s natural resources. Now, as part of the Verisk Analytics family, that legacy is even stronger. Aligning with the world’s leading data analytics company...