
Manager - CRM & Sales Process
1 week ago
Nanofilm Technologies International Limited
- Partnering across business units to develop and enhance best practices for a positive customer experience
- Working with the BU’s sales and marketing leaders to design, implement and enhance CrM platform and integrated systems
- Training of sales & marketing, customer service teams on best use of the CrM system software ensuring maximizing the potential of the system
- Continuous improvement of the CrM procedures, training & development, implementation and execution of CrM development requests
- Driving project to implement CrM across the business units for successful implementation & change management
- Ensure quality of all client accounts and data
- Analysis of customer data and behaviour including monitoring of strategy implementation, sales campaigns, customer complaints etc.
- Working closely with IT team to ensure efficient and effective functioning of the CrM system and integrated systems
- Manage the partnerships with our key suppliers for the CrM and integrated systems
- Responsibility for managing a lean in-house team
**Requirements**:
- Preferably >5 years (minimum 3-5 year) experience in a similar role as business process, sales process / CrM Role
- Expertise in CrM software solutions and system architecture and integration of IT systems with CrM
- Experience in data extraction and analysis
- Experience in project management, creating sales campaigns
- Analytical, data driven, experience in data analysis software
- Strong communication skills, leadership skills, service-minded and willingness to compromise to find solutions.
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