Concierge Sales

2 weeks ago

Singapore UOB Travel Planners PL Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
**UOB Travel**began as a small travel agency in 1974 and has grown in size and reputation throughdedicatedprofessionalism and service excellence. In 1990, UOB Travel became a wholly owned subsidiary of Singapore'sleading international banking group - the United Overseas Bank Group. As such, UOB Travel is in the uniqueposition of being the only travel agency in Singapore to have sound financial backing, reliability and security.

**Responsibilities**:
As the Sales & Partnership Manager for UOB Travel Concierge, you will be responsible for acquiring and managing clients seeking premium travel services, while also building and managing partnerships with travel-related products and experiences. This is a dual-facing role requiring a strong background in B2C and B2B sales, with deep knowledge of the luxury or experiential travel market.

**Sales & Revenue Management**:

- Develop and execute sales strategies to achieve monthly and annual revenue targets.
- Identify opportunities for upselling and cross-selling travel products and services (e.g., accommodations, tours, transportation, dining experiences).
- Monitor and analyze sales performance metrics and adjust strategies accordingly.
- Collaborate with the marketing team to optimize lead generation and conversion efforts.

**Partnership Development**:

- Formulate and execute co-branded promotions and campaigns to drive mutual growth.
- Build long-term relationships with partners that enhance the travel offering.
- Monitor partner performance and ensure service level agreements are met.

**Strategy & Execution**:

- Develop and execute a comprehensive sales strategy aligned with company growth goals.
- Analyze sales data and market trends to refine approaches and uncover new sales & partnership opportunities.

**Job Requirements**:

- GCE “O”/”A” or Diploma holder with minimum 5 years’ sales experience in travel industry and / or concierge service industry
- Experience working in or selling to luxury or high-net-worth clientele.
- Familiarity with global travel trends and destinations.
- Possess good knowledge of travel products and be well versed in airfares, hotel and travel reservations and global distribution systems
- Excellent communication, negotiation, and relationship-building skills.
- Self-starter with the ability to work independently and as part of a team.
- Excellent team player focused on achieving individual and team goals
- IATA /UTFTAA certificate would be an advantage

**Be a part of UOB Family**:

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