Spa Concierge

1 week ago


Singapore Mandarin Oriental Hotel Group Full time

**SPA CONCIERGE**

Mandarin Oriental, Singapore is looking for a Spa Concierge to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

**About the job**

Based at Mandarin Oriental, Singapore within the Spa Department in Singapore, the Spa Concierge is responsible in ensuring exceptional guest service by managing reception, retail, relaxation areas and sales. Other duties include booking treatments, assisting guests, maintaining inventory, handling inquiries, and supporting smooth spa operations. The Spa Concierge reports to the Treatment Manager.

**As Spa Concierge, you will be responsible for the following duties**:

- To ensure that a high standard of service is maintained throughout the Spa.
- Assist in the operations of all spa departments as required:

- 1. Front Desk
- 2. Spa Retail Area
- 3. Relaxation Area
- 4. Sales and Marketing of Spa treatments and retail items
- Report dysfunctional equipment to Spa Operations Supervisor
- To maintain inventory of supplies for the operations of the spa reception
- Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Operations Supervisor
- To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff at all times.
- Ensure that the reception area is tidy, clean and stocked at all times.
- Print confirmation letters and pull files for the next business day.
- To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.
- To assist in the smooth flow of the guests journey throughout the day.
- To perform opening and closing duties.
- To have a thorough understanding of Spa operations, all treatments offered in the spa and all retail products.
- Prepare gift certificates and make pre-payment arrangements
- To perform all daily assigned Spa Concierge Tasks

**As Spa Concierge, we expect from you**:

- Keen interest in the spa and wellness industry
- At least 1 year of experience in similar capacity
- 5 days week, rostered work shifts, weekends, and public holidays

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

**We're Fans. Are you?


  • Spa Concierge

    2 days ago


    Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    SPA CONCIERGE Mandarin Oriental, Singapore is looking for a Spa Concierge to join our Spa team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning...


  • Singapore RAFFLES Full time

    The Spa Concierge is responsible for the management of appointment bookings, data collection, consolidate reports and generate sales opportunities through a variety of techniques. This position is expected to maintain guests’ confidentiality and adhere to the PDPA (Personal Data Protection Act) policy. Primary Responsibilities Sales and guest...


  • Singapore RAFFLES Full time

    The Spa Concierge is responsible for the management of appointment bookings, data collection, consolidate reports and generate sales opportunities through a variety of techniques. This position is expected to maintain guests’ confidentiality and adhere to the PDPA (Personal Data Protection Act) policy. Primary Responsibilities Sales and guest...


  • Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    The Spa Concierge is responsible for the management of appointment bookings, data collection, consolidate reports and generate sales opportunities through a variety of techniques. This position is expected to maintain guests’ confidentiality and adhere to the PDPA (Personal Data Protection Act) policy. Primary Responsibilities Sales and guest...


  • Singapore beBeeConcierge Full time

    Job DescriptionThe Spa Concierge plays a pivotal role in ensuring exceptional guest service by managing the reception, retail, and relaxation areas of the spa. This involves booking treatments, assisting guests, maintaining inventory, handling inquiries, and supporting smooth spa operations.Key Responsibilities:Ensure a high standard of service is maintained...


  • Singapore BEACH ROAD HOTEL (1886) LTD. Full time

    The Spa Concierge is responsible for the good management of the appointment bookings, whilst supporting the collection of data and consolidation of reports. They are responsible for generating sales opportunities through a variety of techniques, develops and attains guest experience in the Spa and sells products and services offered by the spa. They are...

  • Spa Concierge

    6 days ago


    Singapore Marriott International, Inc Full time

    **Job Number** 23206426 **Job Category** Spa **Location** The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Schedule services for individuals and large groups using spa/salon reservations software system. Call...

  • Spa Concierge

    2 days ago


    Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25063664 **Job Category**Spa **Location**The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore, 247911 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to...

  • Concierge - Damai

    2 days ago


    Singapore Hyatt Full time

    Join to apply for the Concierge - Damai role at Hyatt . We are seeking a highly motivated and customer-oriented Concierge to join our DAMAI team. As the primary point of contact for our hotel guests and members, you will curate exceptional wellness experiences by providing tailored recommendations for services and experiences within the hotel and Damai. You...

  • Concierge Executive

    2 weeks ago


    Singapore MELANA INTERNATIONAL PTE LTD Full time

    Job Requirements: Act as intermediaries to coordination between residents and the relevant service provider, which includes but is not limited to the following. - concierge greeting - porter service. - umbrella rental service. - lounge service and refreshment - complimentary tea, coffee, snacks and daily newspapers will be made available (at a venue to be...