Executive/ Senior Executive, Venue Operations

**PURPOSE**
**At Kallang Alive Sport Management (KASM), we value you and believe everyone plays an important role in the success of the Singapore Sports Hub. You will be part of a dynamic team to ensure venues in the Sports Hub are logístically ready to host a wide spectrum of sports, entertainment and lifestyle events. We are seeking Executive, Venue Operations to support the planning and operations of events and day to day activities at the Singapore Indoor Stadium. You will be part of the Venues & Events Management team and has a heavy focus on coordinating the events that take place, requiring a strong communicator to bring together all aspects of the service delivery to provide a safe and memorable event for spectators and venue hirers. You will report to the Assistant Director.

**ROLES &**

**RESPONSBILITIES**
**Event Management**
- Coordinate with event promoters and stakeholders to understand event requirements and ensure seamless execution.
- Develop comprehensive operations plans that meet international standards for each event including scheduling, logistics and ticketing.
- Conceptualize seat maps and event overlays, considering factors such as event requirements, audience capacity, and safety regulations.
- Collaborate with event organizers to design optimal seating arrangements and ensure efficient utilization of the venue’s seating capacity.
- Oversee the implementation of operations plans, ensuring that all aspects of the event run smoothly and efficiently.
- Work closely with partners, hirer/promoters, and various government authorities to ensure compliance with all license requirements and regulations.
- Foster positive relationships with stakeholders, addressing concerns and maintaining open lines of communication.
- Collaborate with event managers to ensure compliance with operational guidelines for respective assigned events.
- Ensure adherence to all legal and regulatory requirements related to event operations.
- Stay up to date with industry best practices and changes in regulations, implementing necessary adjustments to ensure compliance.
- Ensure that event planning and execution adhere to international standards of excellence.
- Continuously improve operational process and procedures to enhance the quality of events hosted at the Indoor Stadium.
- Collaborate with cross functional teams, such as venues team, marketing, sales, and finance to ensure coordinated and successful event delivery with the allocated timeline.

**Venue Management**
- Collaborate closely with promoters/hirers to understand their event requirements and provide support throughout the event planning and execution process.
- Capitalize on developed operational and service checklists as part of venue Standard Operating Procedure (SOP) to ensure alignment.
- Ensure all commercial obligations are effectively managed and delivered to maximize value for both Singapore SportsHub and promoters/hirers.
- Oversee the cleanliness, maintenance and overall readiness of the facility, working closely with the facilities management team to meet the highest standards.
- Supervise maintenance activities schedule, security measures, manage relationships with vendors and service providers.
- Ensure that Kallang Alive Sports Management Co meet all contractual Key Performance Indicators related to venue operations.
- Monitor and track compliance and contractual obligations, addressing any deviations and taking appropriate corrective actions.

**Safety and Security**
- Maintaining established safety protocols and emergency procedures within the Indoor Stadium.
- Ensure compliance with relevant safety regulations and standards.
- Collaborate closely with security personnel from our Facility management partner, local authorities, and emergency services to identify and address potential risks or incidents.
- Continuously evaluate and enhance safety measures to maintain a secure environment for all stakeholders.
- Stay updated on industry best practices and advancements in safety and security technology, implementing them when appropriate.
- Ensure adherence to all relevant safety and security regulations including local laws, building codes and industry standards.
- Solicit feedback from all stakeholders, including staff, event organizers, and patrons regarding safety and security measures and overall venue experience.
- Proactively seek opportunities to outperform standard safety and security practices, implementing best practices whenever possible.
- Promote a safety
- conscious culture among all team members and contractors working at the venue.

**Casual Staff Management**
- Collaborate with the Event Staffing department to ensure compliance with event staffing policies and procedures.
- Engage and motivate casual staff members, fostering a positive work environment and promoting teamwork.
- Providing comprehensive training and briefing to ensure staff members are well - equipped to perform their duties effectively.
- Create work s