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Executive/ Senior Executive, Venue Operations
3 weeks ago
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At Kallang Alive Sport Management (KASM), we value you and believe everyone plays an important role in the success of the Singapore Sports Hub. You will be part of a dynamic team to ensure venues in the Sports Hub are logístically ready to host a wide spectrum of sports, entertainment and lifestyle events. We are seeking Executive, Venue Operations to support the planning and operations of events and day to day activities at the Singapore Indoor Stadium. You will be part of the Venues & Events Management team and has a heavy focus on coordinating the events that take place, requiring a strong communicator to bring together all aspects of the service delivery to provide a safe and memorable event for spectators and venue hirers. You will report to the Assistant Director.
**ROLES &**
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**RESPONSBILITIES**
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- Take ownership of assigned events at the Singapore Indoor Stadium and coordinate the aspects of venue operations to ensure seamless event delivery The types of events will vary and may include Concerts, Sporting, Government, Religious and Community events
- Development of key event planning and operations documentation including event plans, run sheets, planning registers, briefing notes, etc
- Share information on the event with all delivery partners (ie Facility management, catering, hospitality, ticketing, technology, security, logistics) and internal departments (ie finance, marketing, sales, other venues and event staffing) and coordinate their event plans together as the central point of knowledge and information on your event
- Be a valued operational team member by supporting the event day delivery of events, which can involve dealing with the Hirer, internal partners (ie catering, technology, security, facilities), event day staff and the public
- Conduct and support various liaisons (meetings, site walks, information) with Hirers and key stakeholders as needed Provide administration procedures including organising meetings, preparing agendas, taking minutes and coordinating attendance
- Be a point of contact for hirers, internal and external stakeholders, always available to attend to their needs Work as a designated representative of management when required
- Have an excellent knowledge of the venues and provide site information to clients, customers and staff as needed
- Communicate closely with internal and external partners to ensure all needs have been considered when developing venue operations plans
- Support the ongoing management of Sports Hub policies and procedures
- Ensure that health and safety policies and regulations are adhered to and reflected positively through your actions and those of your colleagues
- Previous events, sport, leisure or customer service experience is preferred with an interest in events considered an essential trait
- Strong communication skills, both written and oral, with the ability to develop relationships with key stakeholders ranging from senior management, event hirers, functional areas, staff and volunteers
- A positive attitude and dynamic approach, with the ability to adapt to change
- Ability to manage multiple tasks and build relationships with a diverse range of people
- A can-do attitude with focus on achieving results with a “customer first” mentality to problem solving
- Is a proactive team player and prepared to support the endeavours of the wider collective
- Skills in Microsoft programs (word, excel, powerpoint) and administrative tasks required
- Ability to interpret and edit on Auto CAD necessary
**REQUIREMENTS**
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- Diploma/ Bachelor’s degree or better from an accredited college or university is preferred but not essential
- Additional industry specific designations preferred
- Minimum of two (2) years’ experience in the sports and leisure industry seen as an advantage
- Working hours are typically 9:00AM to 6:30PM, Monday to Friday with the expectation to work flexible hours (early, late, weekends) as required based on event needs In these instances, days in lieu applies for weekend/public holiday work per employment contract
- During event times you may be working out ‘on the ground’ for long periods of the day
- Other duties and responsibilities as assigned
**APPLICATION**
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