Sales Representative

At ServiceSource, we strive to find and grow exceptional people like you.

Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you.

ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.

We are looking for a Sales Representative responsible for Contract Renewals to join our team. Today.

We are ServiceSource. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At ServiceSource, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At ServiceSource, you can truly Own Your Future

**You Have**:

- 2+ years of experience working in a customer service or sales capacity
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Problem solving skills
- Excellent knowledge of MS Office programs
- Experience or willingness to work from home
- Experience in providing selling services or solutions to our Cantonese-speaking customers and clients in APAC, including Hong Kong.

**You Will**:

- Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up-sell opportunities.
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

**Accommodation and Diversity**
We have always been and will always be committed to the principle that everyone at ServiceSource, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

**Virtual First and Remote Work**
ServiceSource is a **Virtual First **company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required.

While you have the ability to work from your home, we do require that you are in a commutable distance of the local office to ensure you can attend when/if required by the company.
- (Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.)**Other Information**:

- 5 days work week (Regular working hours)
- Singapore office is at walking distance from nearest MRT (Labrador Park)
- Permanent position

**If this sounds like an interesting opportunity, hit apply**

Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.