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Customer Service Executive
3 weeks ago
**Responsibilities**
Pre-handover Inspection
- Conduct pre-handover visual inspection of units.
- Liaise with main contractor on rectification of identified defects.
- Monitor rectification of identified defects by the main contractor and report to client when rectification is complete.
- Preparation of handover kits which includes (without limitation) packing the keys into the key pouch and accessories, etc to be handed over to owners.
Handing over of units to Purchasers/Authorised Representative
- Conduct the handover process with the Owners of units at the Property and get the Owners to acknowledge receipt of all the items handed over.
- Accompany the Owners to the respective unit(s) and brief them on the usage of essential items.
- Be the point of contact to provide customer service and assistance to Owners after handover.
- Maintain and update unit’s handover report.
Defects Management during Defects Liability Period
- To liaise and coordinate defects related matters between the Owners and Main Contractor.
- To arrange for a joint inspection with the Owners upon receipt of defects via Defects Management System.
- Monitor and track the defect rectifications based on the agreed time frame with the Owners.
- Inspect unit after rectification and follow up with the Owners to sign off the defect.
- Develop a logbook for control of keys / access cards / pin codes for access to units during defects rectification.
**Requirements**:
- Diploma or equivalent
- 2 years working experience in unit handover and defects management
