Head, Customer Business

7 days ago

Singapore SAESL Full time

**About SAESL**
- A joint venture between Rolls-Royce and SIA Engineering Company, Singapore Aero Engine Services Private Limited (SAESL) is the world’s largest Maintenance, Repair and Overhaul (MRO) facility for all variants of the Rolls-Royce Trent engines. We are proud to operate our own state-of-the-art engine test facility for engines up to 150,000lb thrust and 140” in diameter.
- Since its inception in 2001, SAESL has grown exponentially to become an integral part of Singapore aerospace ecosystem supporting airline customers across six continents. We welcome you to join our ever-growing SAESL family.
- World’s largest Maintenance, Repair and Overhaul (MRO) facility for Rolls-Royce Trent engines.
- Industry’s best turnaround time for Component Repair.
- State-of-the-art engine test facility.
- 1,500 employees supporting customers across 6 continents.

**Why Join SAESL**
- Staff Benefits (Comprehensive Medical Coverage, Flexible Benefits, Company Transport)
- Training/Career Progression Opportunities
- Job Security

**Responsibilities**
- The control, administration and allocation of duties of all staff under his/her charge
- Ensure smooth operations and management of the component repair (CR) induction processes; in, through, and out of SAESL, delivering targets on time and maximising customer’s satisfaction
- Develop and grow new customer accounts
- Provide guidance to the team in resolving issues and investigation of customer issues
- Review CR induction performance to be in line with business needs
- Work with Commercial Team on the negotiation of contracts and agreement with customers
- Provide coaching, training and development to the team to achieve high performance
- Promote, and ensure compliance with, the requirements of the Company’s SMS within his/her work area
- Provide feedback to the Company regarding service failures or customer concerns
- Ensure that the Customer Business Team operates an effective Customer Single-Point-Of-Contact (SPOC) system that meets the need of the Company and its customers
- In the absence of the Customer Business Manager, to assume full responsibility and authority for their specific customer group
- Performs other related duties as assigned

**Requirements**:

- Engineering/Business Degree with at least 5 years of experience in component repair business
- Proven track records in sales for aviation component repair
- Excellent organisational and leadership skills
- Strong communication and interpersonal abilities with customer-oriented mindset
- Excellent knowledge of MS Office, databases, SAP and information systems
- Job Functions-:
- Customer Business- Job Type-:
- Permanent- Location-:
- Singapore

  • Business Head

    1 week ago

    Singapore Michael Page Full time

    Business Head (B2C & B2B) | Fire Safety Industry Working with one of the leading fire protection companies in India, you will have the opportunity to lead and grow the new business vertical for domestic and international markets. The hiring company, a medium-sized organisation specialising in safety solutions for the industrial and manufacturing sector, is...

  • Head of Compliance

    5 days ago

    Singapore SINGAPORE E-BUSINESS PTE. LTD. Full time

    **SGeBIZ - Head of Compliance** **Job Description - September 2025** We are seeking an experienced and proactive Head of Compliance to lead and enhance the compliance function at SGeBIZ, a MAS-regulated Major Payments Institution. This role is pivotal in ensuring SGeBIZ’s operations comply with all relevant regulatory requirements, particularly those set...

  • Head of SAP Business Data Cloud

    2 weeks ago

    Singapore SAP Business ByDesign - France Full time

    Head of SAP Business Data Cloud (BDC) Sales, APAC Head of SAP Business Data Cloud (BDC) Sales, APAC 1 day ago Be among the first 25 applicants We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the...

  • Head of SAP Business Data Cloud

    4 days ago

    Singapore SAP Business ByDesign - France Full time

    Head of SAP Business Data Cloud (BDC) Sales, APAC Head of SAP Business Data Cloud (BDC) Sales, APAC 1 day ago Be among the first 25 applicants We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building...

  • Head, Business Development

    3 weeks ago

    Singapore ST Engineering Full time

    Get AI-powered advice on this job and more exclusive features.Responsible for driving business growth by identifying new business opportunities, building key customer relationships, negotiating and closing business deals, and maintaining an extensive knowledge of current market conditions.Job Description:Assisting department head and management team to...

  • Head of Compliance

    5 days ago

    Singapore Singapore E-Business Pte. Ltd. Full time $104,000 - $130,878 per year

    SGeBIZ – Head of ComplianceJob Description – September 2025We are seeking an experienced and proactive Head of Compliance to lead and enhance the compliance function at SGeBIZ, a MAS-regulated Major Payments Institution. This role is pivotal in ensuring SGeBIZ's operations comply with all relevant regulatory requirements, particularly those set by the...

  • Head of Customer Experience

    6 days ago

    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities Head of Customer Experience & Insights An exciting Head of Customer Experience & Insights role awaits in a cutting-edge, fast-growing organisation. Job Purpose: Lead customer experience strategy, insights, and service design to enhance satisfaction across all touchpoints. Job Responsibilities: Lead strategies to gather, analyse,...

  • Head of Business

    7 days ago

    Singapore Straight Up Full time

    1 week ago Be among the first 25 applicants Head of Business – Remote Role | Purpose Meets Performance Are you an experienced professional ready to step into a role where your efforts are directly connected to meaningful impact and future potential? If you're drawn to people-first leadership, strategic client work, and a flexible remote...

  • Head of Customer Experience

    3 weeks ago

    Singapore Prudential Assurance Company Singapore Full time

    Join to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Join to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Get AI-powered advice on this job and more exclusive features. Prudential's purpose is to be partners for every life and protectors for every future. Our purpose...

  • Deputy Head of Business Solutions

    7 days ago

    Singapore Cultivar Asia Pte Ltd Full time

    The hiring company is an Accounting and Corporate Secretarial firm, looking to hire a **Deputy Head of Corporate Secretarial **to assist and support the Head of Corporate Secretarial in Singapore. - Support the Head of Business Solutions in establishing and revising corporate strategy that are in line with the company's strategic alignment - Support the Head...