
Software Engineer
8 hours ago
Job Summary:
- _______
Key Responsibilities:
- Design, configure, and implement ServiceNow modules: SPM, ITBM, ITSM, FSM, and CSM
- Develop and maintain custom workflows, business rules, client/server scripts, and Flow Designer flows
- Build REST/SOAP API integrations with ERP, HRMS, and CRM systems
- Lead technical discussions and translate functional requirements into technical designs
- Perform platform upgrades, patch management, and ensure optimal performance and availability
- Implement ITIL-aligned processes: Incident, Problem, Change, Request, CMDB
- Create real-time dashboards, performance analytics, and operational reports
- Contribute to automation initiatives using WorkFusion and Automation Anywhere
- Provide code reviews, mentor junior developers, and enforce development best practices
- _______
Technical Skills:
ServiceNow Modules:
- SPM / ITBM: PPM, Demand, Agile, Financials, Resource & Timecard, Investment Funding
- ITSM: Incident, Problem, Change, Request Fulfillment, Configuration Management
- FSM: Work Orders, Task Scheduling, Inventory
- CSM: Case Management, Knowledge Base, B2B/B2C Portals
Languages & Tools:
- JavaScript, GlideScript, Flow Designer, REST/SOAP APIs, MID Server
- WorkFusion, Automation Anywhere (RPA)
- Oracle Siebel, Microsoft Dynamics 365, OBIEE
- Git, JIRA, Azure DevOps, Agile/Scrum methodologies
- _______
Certifications:
- ServiceNow Certified Implementation Specialist - SPM, FSM, ITSM, APM
- ServiceNow Certified System Administrator
- Certified Scrum Master (CSM), Professional Scrum Master I (PSM I)
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