System Engineer

1 week ago


Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

**Job Summary:
**Key Responsibilities:
**Incident Management**:

- Monitor and manage new incidents in the IT Service Management (ITSM) system.
- Troubleshoot and resolve system-related issues effectively.
- Timely follow-up and closure of incidents.
- Update incident statuses in the ITSM system.

**Service Request Fulfillment**:

- Monitor new service requests (SRs) and manage assigned SRs.
- Configure and set up new systems.
- Ensure timely follow-up and closure of SRs.
- Update SR statuses in the ITSM system and inform the Asset Management team about issued/returned assets.

**Monthly Patching**:
**24x7 Standby Support**:

- Provide 24x7 on-call support.
- Visit onsite as required to resolve critical issues.

**Daily Health Checks and Vendor Coordination**:

- Conduct and document daily health checks, submitting comprehensive reports.
- Escort vendors onsite when required to perform their services.

**Additional Tasks**:

- Execute tasks typically expected of a System Engineer.

**Qualifications and Experience:
**Minimum Requirements:
**Experience**:At least 3 years of experience in Microsoft Server administration.

**Certification**:Microsoft Certified Solutions Associate (MCSA).

**Skills and Proficiency**:

- Expertise in managing Windows Server environments.
- Strong troubleshooting skills to resolve technical issues effectively.
- Familiarity with IT Service Management (ITSM) systems for tracking and updating incidents/service requests.
- Understanding of system patching and testing protocols.
- Ability to perform system hardening to enhance security.



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