Current jobs related to Incident Manager - Singapore - BLACKPANDA PTE. LTD.
-
Incident Manager
4 days ago
Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full timeThe Incident Manager is assigned to lead and improve resolution of Major Incidents (with Priority of P1 and P2). - A key component of this role is to ensure consistency and control over the management of Major Incidents. - During Major Incidents, the Incident Manager is seen as the owner of the Major Incident, with overall responsibility for enforcing proper...
-
Incident Manager
19 hours ago
Singapore Global Connect Full timeMajor incident triaging and communication to stakeholders - Guide the Operate teams on the Incident management process - Ensure adherence of incident management process - Engage the right technical /support staff from relevant teams - Review the recovery procedure and approve the recovery steps provided by respective SMEs - Track the incident throughout its...
-
Incident Manager
18 hours ago
Singapore SAKSOFT PTE LIMITED Full timeExperience: 10+ Years Role: Incident Manager **Responsibilities**: Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting on...
-
Incident Manager
1 day ago
Singapore R SYSTEMS (SINGAPORE) PTE LIMITED Full time**Job Summary** - Incident and Problem Management is responsible for the delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered. - The Event, Incident, & Problem Management focus specializes in identifying and managing the...
-
Incident Manager
1 day ago
Singapore R SYSTEMS (SINGAPORE) PTE LIMITED Full time**Job Summary** - Incident and Problem Management is responsible for delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered. - The Event, Incident, & Problem Management focus specializes in identifying and managing the lifecycle...
-
Incident Manager
2 weeks ago
Singapore PPRO Full timeWe're driven by a mission to make digital payments accessible to everyone, everywhere. With our innovative payment solutions, we empower businesses of all sizes to access new markets and connect with more customers. Our clients include some of the world's most innovative companies, such as Ant Group, PayPal, and Stripe, who depend on PPRO to accelerate their...
-
Incident Manager
2 weeks ago
Singapore AVATAR TECHNO SERVICES PTE. LTD. Full timeMinimum 5 years of working experience in incident and problem management in a large organisation - Good understanding of digital payments landscape is a plus - Good functional and technical understanding of technology infrastructure components - Provide coordination across all support teams to ensure timely resolution of incidents - Escalate all process...
-
Incident Manager
2 weeks ago
Singapore AVATAR TECHNO SERVICES PTE. LTD. Full timeMinimum 5 years of working experience in incident and problem management in a large organisation- Good understanding of digital payments landscape is a plus- Good functional and technical understanding of technology infrastructure components- Provide coordination across all support teams to ensure timely resolution of incidents- Escalate all process...
-
Incident Manager
1 week ago
Singapore Adyen Full time**This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
-
Incident Manager
4 days ago
Singapore Adyen Full time**This is Adyen** Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and...
Incident Manager
3 weeks ago
**About the Blackpanda**:
Blackpanda is Asia’s premier cyber security incident response group, hyper-focused on digital forensics and cyber crisis response. Our team consists of an elite cadre of risk and security experts from various specializations military special forces, intelligence, forensics and law enforcement.
**About the role**:
The role reports to VP of Operations & Finance.
Blackpanda is looking for an Incident Manager (“IM”) with the talent and ambition to own and manage client relationships for key strategic accounts, particularly those under crisis from cyber attack. The account manager will not only oversee and manage existing projects with Blackpanda’s vaunted Digital Forensics Incident Response (“DFIR”) specialists, but also identify and manage new sales opportunities within the client account. The Incident Manager will partner with Blackpanda’s Revenue and DFIR team to develop and grow various partner channels with our service and insurance offerings.
This is a very exciting role that is highly focused on engaging and developing new business opportunities within a massively growing cyber market in the Asia region.
The IM should be a self-starting extrovert, motivated by the drive to connect with clients and form valuable business relationships with prospects and channel partners and keen to regularly connect and build rapport with clients. As you collaborate and create these lasting partnerships, you will have the opportunity to plan and design new pathways that contribute to the success of the whole Tribe
**What you will be doing**:
- Own and manage key client relationships and ensure client satisfaction.
- Coordinate closely with the cybersecurity DFIR team; capable of translating, preparing, and presenting technical results to client executives with professionalism and precision.
- Refer cybersecurity partners or subcontractors as needed on behalf of the client, when needed and requested, and coordinate their operations with Blackpanda and the client
- Track, manage, and report progress of the DFIR cases and other services or insurance work with the client’s leadership, enabling the DFIR team to focus purely on technical work and engagementw with the client IT team
- Implement the Blackpanda inside sales strategy to ensure sales conversion targets are met or exceeded.
- Maintain a high-profile Blackpanda presence in the marketplace and grow customers' relationships into long-term commercial partnerships.
- Proactively communicate and nurture relationships with existing clients on a regular basis in-person and on videocalls.
- Utilize project management and CRM tools to generate metrics, analysis, and reports and provide client feedback to Blackpanda’s management and executive teams.
- Develop metrics and analysis for improving operational efficiency, conversion rates, and inside sales performance for existing clients.
- Collaborate with peers and other Blackpanda personnel to develop account management and project management skills, and promote professional growth.
**What are we looking for**:
- Minimum 7-10 years of experience in a successful cybersecurity or IT company.
- Working knowledge of IT, network architecture, and cybersecurity. Knowledge of digital forensics and incident response is a plus.
- Consistent record of successful solution selling.
- Ability to successfully execute against an account strategy, lead a complex deal process, and position the business value of Blackpanda’s cybersecurity solutions to the client’s C-level and IT management.
- Skills in negotiation, problem-solving and critical thinking.
- Ability to work as part of a team and collaborate internally.
- Ability to network within a customer organization to identify all key influencers and decision-makers.
- Successful experience in selling comprehensive IT service solutions to clients.
- Robust communication skills and cybersecurity fluency.
- Ability to tackle multiple projects simultaneously, demonstrating excellent time management and organizational skills.
- Ability to proactively navigate duties and day-to-day activities with mínimal guidance.
- Can maintain consistent CRM/Database ‘hygiene,’ and leverage SaaS tools to efficiently manage projects and accounts.
- Proficient in MS Office: Word, PowerPoint, and Excel.
- Bachelor’s degree (BA/BS) or higher in Computer Science, Cybersecurity, or related field. MBA or advanced degree preferred.
**Benefits**
- Hybrid working (in-country), 50% Work from Home, 50% Office, including client visits. The role may require APAC regional travel of up to 10%.
- Work-life balance - no scheduled internal meetings on Fridays, unless absolutely necessary.
- You will enjoy learning and development allowance each calendar year.
- Enrolment in the world-class company health plan.
**About Blackpanda
