IT Incident Manager

Often responsible for the completion of a phase of a project. Provides guidance and checks the work of less experienced associates. - Typically has 3-5 years' experience in IT production support or equivalent. Responsibilities include, but not limited to: - Use of monitoring tools to proactively identify and research potential production incidents. -...

Experience: 10+ Years Role: Incident Manager **Responsibilities**: Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting on...

Major incident triaging and communication to stakeholders - Guide the Operate teams on the Incident management process - Ensure adherence of incident management process - Engage the right technical /support staff from relevant teams - Review the recovery procedure and approve the recovery steps provided by respective SMEs - Track the incident throughout its...

**Job Summary** - Incident and Problem Management is responsible for the delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered. - The Event, Incident, & Problem Management focus specializes in identifying and managing the...

**Job Summary** - Incident and Problem Management is responsible for delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered. - The Event, Incident, & Problem Management focus specializes in identifying and managing the lifecycle...

Incident Management RoleThis is a challenging position that requires strong technical and analytical skills to manage complex technology incidents. The Incident Manager will be responsible for owning end-to-end incident management, ensuring minimal downtime and effective communication with stakeholders.The ideal candidate will have excellent problem-solving...

**Key Responsibilities** - Manages technology incidents impacting group businesses. - Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and management...

Manages technology incidents impacting group businesses. - Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and management reporting in full compliance...

Experience :6-9 Years Role : Incident Manager Key Skills: · Experience in Remedy, helix, Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow. Key Responsibilities: · Manages technology incidents impacting group businesses · Work with...

**_About us _** Azqore is a leader in outsourced banking services. We are one of the entities under Credit Agricole Indosuez Wealth Management, providing integrated solutions and quality services to our clients. Backed up by the banking and financial strength of Crédit Agricole Group (majority shareholder with 80%) with its global presence and resources...