Event Incident Management

4 hours ago


Singapore POWER IT SERVICES Full time

Often responsible for the completion of a phase of a project. Provides guidance and checks the work of less experienced associates.
- Typically has 3-5 years' experience in IT production support or equivalent.

Responsibilities include, but not limited to:

- Use of monitoring tools to proactively identify and research potential production incidents.
- Respond to alerts regarding potential production incidents.
- Escalate to advanced support as needed for problem resolution.
- Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
- Perform all environment routing, cycling, and implementation of splash pages.
- Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
- Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
- Develop procedures for trouble shooting and possible resolution of issues.
- Execute procedures reliably and escalate appropriately to solve incidents quickly

**Required Skills**:

- Proven team player who can work comfortably in a multicultural environment.
- Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure.
- Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Gomez.
- Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods.
- Experience in a large IT production support environment.
- Basic understanding/exposure to ITIL/ITSM.
- Ability to work in non-contiguous shifts including the potential for weekend days.

**Job Type**: Permanent

**Salary**: $4,430.20 - $13,446.05 per month

Schedule:

- Day shift

**Speak with the employer**
+91 9597449943



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