Event & Incident Management Engineer

Roles & Responsibilities

Event & Incident Management Engineer

Location: Singapore | Shift: 24x7 Rotational | Team: Application Production Support & Reliability Engineering

Join our Event & Incident Management (EIM) team and play a critical role in keeping Bank of America's core systems running smoothly. As part of our global APSRE team, you'll be on the frontline of reliability, monitoring high-impact systems, proactively identifying issues, and driving rapid resolution to protect millions of customers worldwide.

Why Join Us

• High Impact → You'll safeguard mission-critical banking systems used by millions globally.
• Cutting-Edge Tech → Work with leading monitoring tools like Splunk, Dynatrace, Netcool, and SiteScope.
• Global Exposure → Collaborate with worldwide teams across infrastructure, applications, and business domains.
• Career Growth → Build expertise in ITIL/ITSM, SRE practices, AI frameworks, and cloud technologies.

What You'll Do

• Real-Time Monitoring → Monitor infrastructure, databases, middleware, storage, backups, and application performance across critical banking services.
• Proactive Issue Resolution → Detect, triage, and resolve performance issues before they impact customers.
• Incident Response & Escalation → Lead technical escalations, coordinate across global teams, and drive rapid restoration of services.
• Stakeholder Communication → Keep partners informed on significant progress, risks, and challenges during incident resolution.
• Tooling & Automation → Leverage monitoring platforms (Splunk, Dynatrace, Netcool, SiteScope) and contribute ideas to improve detection and response automation.
• Shift-Based Operations → Work in a 24x7 rotational environment to ensure continuous availability of banking services.

What We're Looking For

• Experience: 3+ years in IT production support, infrastructure monitoring, or incident management roles.
• Tech Skills:
  
  Monitoring tools: Splunk, Dynatrace, SiteScope, Tivoli Netcool.
  
  OS experience: Unix/Linux, Windows Server.
  
  Understanding of Java Virtual Machine behavior and troubleshooting.
• Frameworks: Familiarity with ITIL/ITSM practices (certification is a plus).
• Cloud & Automation: Exposure to cloud technologies and ServiceNow workflows is a plus.
• Soft Skills:
  
  Strong communication and stakeholder management abilities.
  
  Proactive, detail-oriented, and comfortable working in a high-pressure, global environment.

Nice-to-Have

• Familiarity with AI frameworks, models, and tools for incident correlation and prediction.
• Exposure to large-scale financial environments or mission-critical banking systems.

Why This Role Matters

In this role, you are the first line of defense ensuring our customers, partners, and businesses stay connected 24/7. You'll gain hands-on experience with some of the most complex IT ecosystems in banking while shaping next-generation operational reliability.

If you want, I can also create a shorter, more aggressive job ad optimized for LinkedIn or Indeed to attract SREs and production support engineers quickly.

Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us

• To apply, please submit your updated resume along with your notice period, current salary package details, including base salary, incentives, annual wage supplement, and expected salary.
• Click on the 'Apply here' button to drop your resume directly or email it to susmita.sahu@adecco.com.
• Our team will review all applications and contact shortlisted candidates for further steps in the selection process.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Tell employers what skills you have

Troubleshooting
Defense
Soft Skills
Reliability
Windows Server
Problem Management
Reliability Engineering
Dynatrace
Banking
Prediction
ITIL
ServiceNow
Java
LinkedIn
Databases
Incident Management

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