Patient Liaison Services Executive
3 days ago
**The Challenges:
**Operations**
- Supervising a team of ground operations staff
- Ensuring smooth operations of patient liaison services
- Reviewing, improving, developing, and implementing department’s operational workflow processes
- Managing, co-ordinating and hosting appointments of VIPs with respective internal stakeholders
- Performing frontline counter duties when needed
- On-call duties (24/7) will be rostered
**Team Development**
- Providing OJT to new employees, coaching ground staff
- Developing and refining training materials and manuals
- Assisting manager in organising rollcalls and briefing sessions
- Service Quality
- Attending, investigating, and responding to complaints and incidents
- Analysing service issues and developing solutions to solve operational and systemic problems
- Conducting quality audits to ensure adherence to SOPs
- Participating in quality improvement projects
**Administrative & Support Functions**
- Managing of fixed assets and equipment of the department
- Ensuring that equipment is working and liaising with counterparts to minimize downtime
- Collating operational and management reports to provide accurate statistics for decision making
- Ensuring all documents and data are properly kept, filed and disposed
**What it Takes**:
- Bachelor's Degree of good standing
- At least 3 years working / operational experience (Preferably healthcare industry / service-related industries)
- Excellent communication (oral and written) and interpersonal skills
- Passionate about healthcare, self-motivated, ability to think on the feet
- Excellent team player with leadership qualities
- Takes initiative, team-player with leadership qualities
- Multi-tasking skills and able to adapt to a fast-paced environment
Melodie (R22104898)
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