Customer Service Ambassadors

1 week ago

Singapore WOOPA TRAVELS PTE. LTD. Full time

If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you

**Responsibilities**:

- Full-time & part-time positions available
- 7-hours AM & PM shifts (7am to 2pm, 2pm to 9pm).
- To be stationed at customer service booths at the transit terminals of Singapore Changi Airport
- Provide customer service for the booking, registration, waitlist and enquires of transit tours for passengers
- Upkeep the customer service booths and ensure they are in good working condition and cleanliness
- Maintain all equipment and logistics at the booths and ensure security of items
- Escort passengers to meeting point & liaise with tour guides for commencement of transit tours
- Attend all required trainings and updates
- Uphold a high level of customer service standard
- Manage feedback and complaints in a prompt and professional manner
- Compile daily reports to project manager and supervisor; and
- Other ad-hoc duties as assigned.

**Qualifications**:

- Background of working in customer service role is a plus
- Team player and able to work under mínimal supervision
- Excellent verbal and interpersonal skills
- Excellent group management and time management skills
- Competent computer literacy and working with basic software (e.g. Microsoft)
- Detailed oriented
- Willingness to work and continuously learn in a fast-paced environment

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