Service Delivery Manager

2 days ago

Singapore TELESOURCE EXECUTIVE SEARCH PTE. LTD. Full time

**AMDOCS Singapore Pte. Ltd.
**In one sentence**

Responsible and accountable for services to account operations including coordinated management of multiple projects/accounts sought at achieving strategic business and interpersonal objectives with high quality.

**What will your job look like?**
- Accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
- Own the overall operations program scope and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when fundamental, set priorities, ensure optimization, and resolve disagreements to enhance effectiveness in reaching business results or strategic goals.
- Define projects/programs; assign managers to initiate and lead the performance of production operations; integrate and supervise multiple related projects.
- Secure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.
- Ensure effective and engaged program team by providing ongoing guidance and mentorship, to ensure attainment of full program objectives.
- Build credibility and relationships, and maintain communication with partners at multiple levels, including those external to the organization.
- Secure budget and timeline; resolve and coordinate the sharing of resources among the constituent projects/program to the overall benefit of the program.
- Lead and facilitate periodic status and risk discussions with program partners; evaluate and discuss program results and lessons learned throughout the program lifecycle.
- Run special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
- Aim to resolve partner concerns with respect.
- Ensure that SLAs are met and results are provided on time with high quality and within budget; drive lessons learned and get wells.
- In control for organizational change, release management, version management, and deployment management type of activities.

**All you need is...**
- Bachelor's/B.Sc. degree, or higher degree with proven track record
- Preferably 8+ years of optimal leading projects in the relevant domain with significant scope, part of a program. Been part of Scoping, Development, testing phases & post production support.
- Experience and business knowledge in several key domains relevant to the program.
- Expertise in working on Amdocs Ordering Product (OMS) and integration with Billing, Product Catalogue and ASOM.
- 5+ years of Production Support experience for Amdocs systems for a Telco customer
- Expertise in Programming Language - JAVA, Shell Scripting, SQL
- Account management and project management experience is an added advantage.
- Experience in working in a global, matrix environment.
- Project management certification

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