Software Migration Engineer

7 days ago

Central Singapore PERSOLKELLY Full time

Duration: 12 months contract

Working hours: Monday - Friday (8.30AM to 6.00PM / 9.00AM to 6.30PM)

Working locations: Central.

Salary up to $9000

**Responsibilities**:

- Lead and execute the migration from Avaya communication systems to Microsoft Teams across 23 countries, including planning, implementation, and post-migration support.
- Assess current Avaya infrastructure across different geographical locations and develop migration strategies to ensure compatibility with Microsoft Teams, Verint Verba recording, Operator Connect, and Ribbon SBCs.
- Collaborate closely with internal stakeholders, including business users across different countries, to understand business needs, gather and validate user requirements, and to finally define the migration scope.
- Configure and deploy Microsoft Teams environments, including user provisioning, channel creation, and security settings, considering regional differences and compliance requirements.
- Integrate Verint Verba recording solution with Microsoft Teams to ensure compliance with regulatory requirements across different countries.
- Configure Operator Connect functionality to enable seamless communication between Microsoft Teams and legacy telephony systems in various geographical locations.
- Deploy and configure Ribbon SBCs to facilitate secure connectivity between Avaya systems and Microsoft Teams, considering network infrastructure and regional regulations.
- Provide technical guidance and support to end users during the global migration process, ensuring a smooth transition and mínimal disruption to business operations across different countries.
- Troubleshoot and resolve issues related to Avaya to Teams migration, Verint Verba recording, Operator Connect, and Ribbon SBC integration, considering regional variations and network complexities.
- Coordinate with third-party vendors and service providers across different countries as needed to facilitate the global migration process.

**Requirement**:

- Bachelor’s degree in computer science or equivalent experience related field.
- Minimum of [8-10] years of experience in Avaya communication systems administration and support.
- Strong expertise in Avaya Aura Communication Manager, Session Border Controllers (SBCs), and other collaboration platforms.
- Experience with Microsoft Teams administration and integration, including configuring voice features, meeting policies, and security settings.
- Familiarity with Verint Verba recording solution and its integration with Microsoft Teams.
- Knowledge of Operator Connect functionality and its configuration for Microsoft Teams.
- Experience deploying and configuring Ribbon SBCs for secure connectivity between telephony systems.
- Excellent planning and organizational skills, with the ability to develop detailed migration plans, timelines, and communication strategies for global projects.
- Advantage: Knowledge of Azure cloud solutions

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1989324 (Tandon Kopal)

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