Customer Service Officer

3 days ago

Singapore Citi Full time

Citiphone Officer (IPB)

Description

**Job Purpose**:
Maintaining positive service traits and upholding the brand name of the bank.
Update and/or perform on-line maintenance on system terminals as immediate response to customers’s requests
Ensure effective and timely follow-up as promised to customers.
Process financial entries / adjustmenst on customers’ account if necessary. Be familiar with the procedures in handling transactions affecting customers’ accounts.
Promote Citibank products / services / benefits to potential customers and perform anti attrition activities.
Cross selling of Bank products, Bank Channels and other initiatives that the business deems important
Provide daily productivity and MIS records of problems and inquiries handled for management review.

**Key responsibilities**:
**Qualifications**:
Service-orientated and able to work under pressure.
A good team player with commitment and initiative.
Able to do shift work (working during weekends and Public Holidays)
Matured, motivated, patient, well organized, meticulous and analytical.
Articulation and aural persona that is befitting an officer entrusted with maintaining the image of the bank.
Able to speak Mandarin/Bahasa Indonesia/Cantonese would be good to have.
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- **Job Family Group**: Customer Service
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- **Job Family**: Service
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

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