Customer Service Coordinator

2 weeks ago

Singapore HOY SAN TRANSPORT PTE. LTD. Full time

The Logistics Coordinator (CSO) is primarily responsible for the order fulfilment process, which includes handling point of sales inquiries, order processing, shipment and delivery of orders to the customer.

**Duties & Responsibilities**:

- Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
- Updating and entering in all information in the SAP.
- To ensure all customers’ queries are communicated d and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
- Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
- Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
- Communicating with inter-departments, customers, warehouses, carriers, transporters, and 3rd party vendors.
- Ensure daily, weekly, and monthly reports are up-to-date and provided to the Department Head on a timely basis.
- May require to prepare quotation when assigned.
- To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned.

**Requirements**:

- GCE ‘O’ Level with minimum 2 years relevant experience
- Demonstrated logistics, warehousing and customer service experience
- Excellent written and oral communication skills
- Strong problem-solving ability
- On-job training will be provided
- Meticulous, able to work independently, and a team player
- Willing to work beyond office hours, such as answering calls

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