
Business Consultant,(Cx
2 weeks ago
Job Description:
- Involved in Solutions Project Delivery & Implementation, and Pre-Sales activity to potential prospect organizations that are based in Singapore
- Execution of pre-sales and post-sales role, for example, technical responses as part of a project/tender proposal, preparation of statement of work, onsite or offsite implementation work, post implementation reports and recommendations etc.
- Understand business objectives and needs, and recommend solutions that will enable the achievement of those goals
- Serve as a liaison between business and technical teams, providing expert knowledge on CX / ITSM software and how it can be used to solve specific business problems and design IT systems and networks ensuring the right architecture and functionality
- Work with clients to scope out projects, identify requirements, and create detailed project plans
- Configure and customize CX / ITSM software to meet the unique needs of each client and generate reports and dashboards to help clients track progress and measure success if required
- Train users on how to use CRM software, and provide ongoing support as needed
- Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in depth examinations of the interaction between Freshworks and the customers infrastructure
**_ REQUIREMENTS_**
- Degree/Diploma in Business, Information Technology or equivalent
- At least 3 years experience in CX / ITSM.
- Experience with Freshworks, ServiceNow, Zendesk, Salesforce or equivalent
- An analytical mind with problem-solving abilities
- A team player with excellent communication and presentation skills
Job ID: QV3Y6V6R
**People Profilers Pte Ltd**
20 Cecil Street, #08-09, Plus Building, Singapore 049705
Tel: 69509745
EA Licence Number: 02C4944
EA Registration Number: R1108448
EA Personnel: Tan Lili Gesse
**Required Skills**:
Business
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