Commercial and CX graduate associate

About the Role
Grade Level (for internal use):
09
The Commodity Insights Commercial and CX Graduate Program journey begins with an intensive 5-week onboarding in our London office. The 3-month period thereafter will be part of the APAC Customer Success Team, focusing on building foundational knowledge of the commodity markets, developing essential business-related skills while learning about various Commodity Insights (CI) data, research and analytical products. With Customer Success, you would be a primary contact for clients, providing solutions to their requests in a timely, professional and courteous manner and providing training on CI products through virtual and onsite visits.
The program will consist of rotations to customer success, sales, channel management and marketing functions. This will enable each graduate to gain a holistic perspective of the business. Combined with on-the-job learning, graduates must complete and pass certification milestones along with a rigorous evaluation process that will test and stretch their skills and capabilities. As you progress through the program, you will have the opportunity to support the sales team and ultimately generate additional revenue that helps to grow our business.
You will be offered the opportunity to assist S&P Global Commodity Insights in achieving its mission of being one of the leading providers of the highest quality price assessments and analytical information to the world’s financial and commodity markets. Our real-time news, pricing and analytical services help markets operate with transparency and efficiency worldwide. As the principal provider of commodity price assessment and information to more than 10,000 customers in 150 countries and with 20 offices spanning five continents, you will form part of a globally diverse workforce. You will be part of a rapidly growing organization with an exceptional corporate culture. Our data, analytics, and research help our customers make informed, smarter business decisions and investments.
We are looking for high achievers from a diverse pool of current undergraduates or recent graduates who are passionate about the energy and commodities markets and want to develop their career in a dynamic, high-performing, and multicultural commercial and CX team. You will be someone who can quickly work out how to make things happen through intellectual curiosity, creativity, exceptional learning agility, and problem-solving skills, as well as effective networking and collaboration skills. Additionally, proficiency in Generative AI technologies and the ability to leverage these tools for innovative solutions will be highly valued.
What’s in it for you:
You will join as a member of a cohort of Commercial and CX Associates. Here, you will be introduced to world-class experts in various commodities including former chief economists, traders and risk managers. They will give presentations about how commodity markets work and provide insightful perspectives on global economic, political, technological and legal issues linked to their specializations. You will also be enrolled in an e-learning curriculum, providing foundational knowledge about the technical aspects of various commodities and market.
Within weeks you will have the opportunity to present topics to senior management and to get constructive feedback on your progress. Throughout the program you will learn how to use tools including CI products, Excel add-ins and CRM systems. You will be challenged on a daily basis with a steep learning curve. You will get the opportunity to work with a broad range of clients including governments, investment banks, commodity trading houses, major oil and gas companies, hedge funds and industry and get to be part of a large energetic and international team with fantastic opportunities for growth.
Career paths after the 18-month initial phase of the program include:
Regional Sales
Specialist Sales
Customer Success
Marketing
Channel Partner Management
Responsibilities:
Help clients understand how to navigate and extract useful data from the S&P Global Commodity Insights product range.
Liaise with the content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards.
Proactively reaching out to clients for face-to-face/virtual training (this will apply towards the later stages of development once fully fluent and certified on the product range).
Conduct research about important issues at the forefront of energy and commodity markets and present this to colleagues.
Support sales teams with research and proposals.
Build