Executive, Customer Engagement

4 days ago

Singapore Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The opportunity**

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Engagement Executive with the resources to solve critical problems for the future of our business, which is why we need you.

The customers are the focus of everything we do, and Keeping-In-Touch (KIT) programme is a customer engagement programme where we actively engage our customers via several touch points. Through the programme, we aim to provide our customers with an ongoing positive experience by engaging them and re-connecting them with their advisers, thereby driving business value to the company

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**We are looking for someone with**:

- Experience in conducting outbound service calls to provide positive and professional customer experience with service excellence
- Ability to resolve all queries and requests whilst meeting the service level and turnaround standards
- Ability to provide viable solutions to customers in an equitable way
- Perform the ancillary tasks or function to complete the cycle of each call
- Strong engagement in processing and administration tasks whenever necessary
- Capability to drive for further conversions and referrals or take-ups based on company’s focus from time to time

**Nice to Haves**:

- At least 1 year of relevant experience
- Experience in life insurance sales preferable
- Diploma/degree holder qualifications preferred
- Passion for doing the best for customers
- Attention to detail
- Possess a pleasant and cheerful disposition
- Good communication skills, especially good spoken English and Mandarin to handle English and mandarin speaking customers

**On the job you will**:

- Be able to participate actively in the processes to improve and enhance the KIT programme as a whole
- Involve in any ad hoc support for any other customer engagement or customer experience initiatives.

**Our commitment to you**
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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