Night Manager

2 weeks ago

Singapore CAPELLA HOTEL, SINGAPORE Full time

**Job Overview**

The Night Manager oversees the night operations of the front office, soliciting for feedback, addressing service and product issues. He/she ensures the smooth delivery of exceptional services to guests.

**Key Responsibilities**:

- Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
- Assignment of rooms for all arrivals
- Monitor and control guest's credit status to ensure that payment is collectable and received on time
- Ensure that all arrival rooms are checked and the amenities in the room prior the guest’s arrival
- Welcome and bid farewell to all VIP guest
- Be familiar with and ensure that all preparations for arrivals and departures are well organized
- Ensure that the lobby and the public areas are kept clean and maintained at all times
- Handle complaints or incidents/accidents occurring in the hotel and report the
- incidents handled accordingly in the Log Book
- Scheduling of staff
- Maintaining complete knowledge of hotel features and offerings

**Talent Profile**:

- Minimum Diploma in Hospitality Management
- 2-3 years of supervisory experience in guest services or front desk operations

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