Night Manager

2 weeks ago

Singapore ROYAL GROUP HOLDINGS PTE. LTD. Full time

The Night Manager is the representative of Senior Management overnight.
- The Night Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Night Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Sofitel So Singapore.
- The Night Manager will be in permanent contact with the Front Office Manager to report any guest comment, or issues and ensures a good co-ordination and quick communication on both sides.
- The first assignment & main area of work of the Night Manager is the Lobby, when the Night Manager is not away to do a specific mission, he/she will spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in guest relationships.
- All incidents must be recorded in the Assistant Manager Logbook. Front Office Manager to be contacted in case of any emergency.
- Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.
- Effectively perform and supervise the daily reconciliation of the Hotel’s trading, including the preparation of reports and statistical information in accordance with service standards and auditing procedures during the night shift.
- You will also be responsible for assisting the Night Manager in the smooth and efficient running of the Hotel's overnight operation, whilst ensuring maximum guest satisfaction and the safety and security of the property.
- Complete the duties of the Night Manager in their absence from the hotel.
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Manage all aspects of customer service during the night shift in conjunction with, and in the absence of, the Night Manager
- Supervision and support of the hotel’s Night Team.
- Ensure that reservations details for in house-guests are recorded correctly, ie. room rates, dates of stay, authority to charge.
- Any other duties assigned by your manager.
- Ensure all incidents, inspections and discrepancies are recorded in duty logs.

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