Senior Guest Service Agent

2 weeks ago

Singapore VALESIDE PTE LTD Full time

**Job Highlights**:

- Duty meal provided
- Uniform and laundry services
- Discounted rates at all 5000+ IHG hotels worldwide

**Job Description**:
Senior Guest Service Agent (SGSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.

**Job Details**:

- Check Guests In - Efficiently Greet, register and confirm guest particulars and payment details
- Check Guests Out - Print and confirm details of payment and bill for guests upon check out
- Answer any guests' enquires practically and simply in adherence to brand standards.
- Handle guests' complaints appropriately adhering to brand standards or direct them to Duty Manager.
- Handle cashiering, payment and foreign currency exchange accurately.
- Reliably handle all special needs and requests of guests and repeat visitors.
- Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
- Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
- Accurately Enter/Update Reservations.
- Handle telephone enquires efficiently and effectively.
- Great Room - Process Guest Food and Beverage Order, Clear Tables (The Great Room).
- Manage and hold a shift as and when required.

  • Senior Guest Services Agent

    4 days ago

    Singapore KATONG HOLDINGS PTE. LTD. Full time

    Are you ready to make the **SMART **career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...

  • Senior Guest Service Agent

    2 weeks ago

    Singapore VALESIDE PTE LTD Full time

    About the role As a Senior Guest Service Agent at Holiday Inn Express Singapore Orchard Road, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for all our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception...

  • Senior Guest Service Agent

    2 weeks ago

    Singapore Holiday Inn Express Singapore Orchard Road Full time

    About the role As a Senior Guest Service Agent at Holiday Inn Express Singapore Orchard Road, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for all our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception...

  • Senior Guest Service Agent

    2 weeks ago

    Singapore VALESIDE PTE LTD Full time

    Roles & ResponsibilitiesAbout the roleAs a Senior Guest Service Agent at Holiday Inn Express Singapore Orchard Road, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for all our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer...

  • Guest Services Agent

    8 hours ago

    Singapore KATONG HOLDINGS PTE. LTD. Full time

    Overview Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team...

  • Guest Services Agent

    1 week ago

    Singapore Copthorne King's Hotel Singapore Full time

    **Responsibilities**: **Operations** - To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival - To welcome and bid farewell to all VIP guest - To develop and maintain close business contact with house guest and to provide personalized service whenever possible. - Attend to guest's requests and complaints -...

  • Guest Services Agent

    4 days ago

    Singapore KATONG HOLDINGS PTE. LTD. Full time

    Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...

  • Guest Services Agent

    2 weeks ago

    Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action. As a Guest Services Agent for our Heavenly Spa, you will be tasked to: Schedule services for individuals and large groups using spa reservation software system. Call and/or email guests to confirm scheduled...

  • Senior Guest Services Agent

    1 week ago

    Singapore KATONG HOLDINGS PTE. LTD. Full time

    Are you ready to make the **SMART **career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...

  • Guest Services Agent, Spa

    7 days ago

    Singapore Westin Hotels & Resorts Full time

    Join to apply for the Guest Services Agent, Spa role at Westin Hotels & Resorts 1 day ago Be among the first 25 applicants Join to apply for the Guest Services Agent, Spa role at Westin Hotels & Resorts Additional Information Job Number Job Category Spa Location The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961VIEW ON MAP...