Senior Guest Service Agent

2 weeks ago

Singapore VALESIDE PTE LTD Full time

**Job Highlights**:

- Duty meal provided
- Uniform and laundry services
- Discounted rates at all 5000+ IHG hotels worldwide

**Job Description**:
Senior Guest Service Agent (SGSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.

**Job Details**:

- Check Guests In - Efficiently Greet, register and confirm guest particulars and payment details
- Check Guests Out - Print and confirm details of payment and bill for guests upon check out
- Answer any guests' enquires practically and simply in adherence to brand standards.
- Handle guests' complaints appropriately adhering to brand standards or direct them to Duty Manager.
- Handle cashiering, payment and foreign currency exchange accurately.
- Reliably handle all special needs and requests of guests and repeat visitors.
- Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
- Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
- Accurately Enter/Update Reservations.
- Handle telephone enquires efficiently and effectively.
- Great Room - Process Guest Food and Beverage Order, Clear Tables (The Great Room).
- Manage and hold a shift as and when required.

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