Client Service Executive

10 hours ago

Singapore EXPERIAN CREDIT SERVICES SINGAPORE PTE. LTD. Full time

**What you’ll need to bring to the party**
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

**What you’ll be doing**
- Establish and maintain thorough knowledge of company’s products, processes, and systems.
- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.
- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
- Assume any report or task assigned that are relevant to customer service.

Office-based with adherence to Heightened Security Area (HSA) measures where access to mobile phone and all other recording devices in restricted office working zone is not allowed.

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