Retail Supervisor

1 week ago

Singapore ODF PTE. LTD. Full time

**Position Summary**

The Retail Supervisor plays a crucial role in overseeing daily operations within the retail environment. This position requires a combination of leadership, customer service, and organizational skills to ensure smooth functioning of the retail outlet. The Retail Supervisor is responsible for managing a team of retail staff, implementing sales strategies, maintaining inventory levels, and delivering exceptional customer service. This role requires strong communication skills and the ability to thrive in a fast-paced retail environment.

**Key Responsibilities**

**Team Management**
- Supervise and motivate retail staff to achieve sales targets and provide excellent customer service.
- Schedule shifts and allocate tasks effectively to ensure optimal coverage and productivity.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Foster a positive working environment and address any issues or conflicts that may arise among staff.

**Sales and Customer Service**
- Lead by example in delivering exceptional customer service and resolving customer complaints or concerns.
- Implement sales strategies to drive revenue and meet or exceed sales targets.
- Train retail staff on product knowledge, sales techniques, and customer service standards.
- Monitor sales performance and identify areas for improvement or opportunities for growth.

**Inventory Management**
- Maintain accurate inventory records and ensure proper stock levels are maintained at all times.
- Coordinate with vendors and suppliers to replenish inventory as needed.
- Conduct regular inventory audits to minimize shrinkage and loss.
- Monitor product trends and adjust inventory levels accordingly to meet customer demand.

**Visual Merchandising**
- Ensure the retail space is visually appealing and merchandise is displayed effectively to maximize sales.
- Implement and maintain visual merchandising standards as per company guidelines.
- Rotate and refresh displays regularly to highlight promotions and new arrivals.

**Operational Duties**
- Ensure compliance with company policies and procedures, including safety and security protocols.
- Oversee cash handling procedures and ensure accuracy in transactions.
- Collaborate with the store manager to develop and implement operational strategies to improve efficiency and profitability.
- Assist with administrative tasks such as scheduling, payroll, and reporting as needed.

**Requirements**:

- Minimum a diploma in Retail Management and/or the equivalent of 3 years’ proven experience in a retail supervisory or management role.
- Excellent leadership and interpersonal skills.
- Strong customer service orientation with a passion for exceeding customer expectations.
- Solid understanding of retail operations, including sales techniques, inventory management, and visual merchandising.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
- Flexibility to work evenings, weekends, and holidays as required.

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