Manager, Operations

2 weeks ago

Singapore Mandai Wildlife Reserve Full time

Advertised on: 15 Nov 2024_

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Main Duties & Responsibilities:
Pre-Opening Planning
1. Operational Requirements
Collaborate with Mandai Product Development and manage transition phases.
- Set up facilities and establish FFE needs with departments to meet milestones.
- Develop contingency plans for potential operational, maintenance, and guest experience challenges
- Secure necessary permits and certifications with relevant authorities
2. Testing & Operational Instructions
Coordinate with Technical Services, Facilities, and IT to ensure smooth testing.
- Identify and resolve issues during testing with relevant teams.
- Create SOPs for events, operational procedures, safety protocols, and guest service standards.
- Plan and coordinate training with HR and GEM for quality service.
3. Recruitment & Onboarding
Develop job descriptions for operations roles.
- Work with HR on recruitment, interviews, and selection.
- Prepare onboarding processes and collaborate with training teams.

In-Park Operations
1. Operational Efficiency
Manage daily operations, including rostering and event management, ensuring effective attraction and program operations.
- Coordinate with stakeholders for seamless event and guest experience from online to on-site touchpoints.
- Drive initiatives to meet operational goals and ensure exceptional guest experience.
- Handle guest feedback and implement solutions for service improvements.
- Optimize resources and enforce safety protocols with regular safety checks.
2. People Management
Oversee staff performance, development, and team motivation.
- Foster team competencies in systems and service excellence
3. Budget and Cost Control
Monitor expenses, implement cost-saving measures, and optimize resource use.

Job Requirements
- Diploma/Degree in Tourism/Hospitality Management or the equivalent.
- At least 5 to 8 years of experience in the attraction industry in a guest-facing supervisory role.
- Proven leadership and people management ability to manage and motivate staff.
- Strong verbal and written communication skills.
- Able to work on weekends and public holidays.
- Specialization***
**Park Operations
- Type of Employment***
**Permanent
- Minimum Experience***
**Not Required
- Work Location***
**Corporate Office

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