Customer Onboarding Strategist, Google Customer
4 days ago
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Analytics, etc.).
Preferred qualifications:
- 2 years of experience working in a digital agency, with a Google product focus.
- 2 years of experience in the TV or media industry.
- Comfortable with reaching out to customers/cold calling.
- Ability to speak and write in English, Hindi, and a combination of Urdu, Bengali, and Punjabi fluently to communicate with representatives in-market including Pakistan and Bangladesh, and more.
**About the job**:
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As a Customer Onboarding Strategist working on the Customer Onboarding team in South East Asia (SEA), you will onboard new advertisers to Google throughout the region. You will work with customers as they go through a sustainable onboarding period, you'll set the goal and the strategy for how their products and services reach users. You will oversee customers and help make them successful long-term.
When our millions of advertisers and publishers are happy, so are we Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
**Responsibilities**:
- Manage a new customer portfolio to set them up for long-term success with their digital advertising journey.
- Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
- Work cross-functionally with sales, product, and program teams to deliver seamless customer transitions.
- Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
- Provide strategic advice to help our advertisers get the best return on their investment by working closely with them in a consultative role.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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