Operation Executive
6 days ago
Working Days: 5 Days [ Need commit on weekends / public holiday ]
- Working Hours: 930am - 6pm (half hour lunch break)
- Location: King Albert Park
- Salary: $3,000
**About the Opportunity**
The Operations Executive plays a key role to ensure that XinCheng Holiday meets and exceeds its goals and operates successfully. The Operations Executive will work in partnership with Operations Team Leader to execute the operational standards and requirements that will drive customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer.
**Main responsibility is**:
1. Book and operate tours with accuracy within budget.
2. Make sure to keep strong relationships with suppliers.
3. Effectively cooperate with Tour Guides, Product, Sales,Reservation, Customer Experience, and Suppliers for seamless daily operations and overall service improvements.
4. Solve on the ground situations with initiative within agreed process.
5. Be customer-oriented and help improve satisfaction as well as Net Promoter Score.
**About you The Essentials**:
1. A Bachelor Degree or a degree in tourism and hospitality is an advantage.
2. Experience in a tour operator is an advantage.
3. Good command of both written and **spoken English and Chinese.**
4. An understanding and belief in Responsible Tourism is desirable.
**The Attributes**:
1. Excellent organizational skills with the ability to be flexible and implement change when needed.
2. Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
3. Highly motivated, self-starter prepared to do whatever it takes to succeed
4. High attention to detail.
5. Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
6. Solution-focused and great at problem-solving.
7. Able to work independently and within a team assisting team members to help everyone achieve results.
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